Operations Manager

Operations Manager (Customer-Focused Operator)

Voda Cleaning & Restoration of Rochester

Rochester, NY

Build Something From Day One

We're launching a new restoration company in Rochester backed by a national brand - and we're looking for a high-level, customer-focused operator to help run business operations. You'll work directly with the owner and help build the company from the ground up, keeping operations organized, customers taken care of, and jobs moving quickly from first call through completion.

Requirements

• Strong customer-facing background (restoration, retail, hospitality, or service industry)
• Estimating experience required - ideally restoration or construction-related estimating
• Xactimate experience preferred, but not required
• Candidates without Xactimate experience should have strong construction/trades estimating aptitude and willingness to learn
• Desire to become Xactimate certified and develop estimating proficiency over time
• NYS Mold Supervisor License preferred (or willingness to obtain through company-sponsored training)
• IICRC certifications are a plus (WRT, ASD, AMRT, FSRT, etc.)
• Experience promoting brand and identifying opportunities to generate new business
• Highly reliable - shows up, follows through, and gets things done
• Organized and detail-oriented with a sense of urgency
• Strong communicator (phone, in-person, email)
• Comfortable in a fast-paced, hands-on environment
• Tech-savvy and comfortable using systems, apps, and digital tools
• Understands tools, trades, or has general handyman-type awareness
• Desire and ability to perform physical labor

Startup Environment / Flexibility Expectations

This is a full-time salaried position. As a startup operation, flexibility is critical during the early ramp-up phase. This role combines operations, customer service, estimating support, and hands-on involvement in the business as we grow. Team member should be willing to assist across multiple areas of the company depending on operational needs - including customer response, job intake, estimating, carpet cleaning, tile & grout cleaning, contents work, warehouse organization, marketing/networking activities, and field support when needed. Especially during the early stages of the business, this will be a highly hands-on role. There will be times where you are physically helping on jobs, assisting crews, moving equipment, setting up containment, cleaning, helping with warehouse organization, and doing whatever is needed to help get the company off the ground successfully. While this is not intended to be a full-time field labor position long term, we are looking for someone with a team-first mentality who is willing to jump in, stay productive, and help drive the business forward wherever needed during launch and growth. We're looking for someone who wants to help build the operation, solve problems, take ownership, and contribute across multiple areas of the business as we scale.

Rewards

• $65,000–78,000 annual salaried position (typical 40–50 hour work week expectation), with strong long-term compensation growth opportunity as the company scales
• Ground-floor opportunity - help build the company from day one
• Work directly with the owner
• High-responsibility role with real impact on business performance
• Fast-paced environment
• Clear path to grow into a larger leadership role as the company scales
• Paid professional training and certification development

Target start date: June

Responsibilities (examples, not comprehensive)

Operations & Job Flow:

• Manage day-to-day operations, scheduling, and job flow
• Respond quickly to new losses and help coordinate rapid response efforts
• Perform on-site assessments, scope jobs, and support estimate development
• Keep jobs organized, on track, and moving internally
• Support estimating, invoicing, and job documentation
• Support team with proper documentation so that jobs are paid accurately and on time

Financial & Administrative:

• Manage A/P and A/R
• Communicate with insurance companies to support timely approvals and payment

Customer Experience:

• Handle incoming calls, customer communication, and follow-ups
• Ensure a high level of customer experience from first call through job completion
• Meet customers on-site, assess situations professionally, and help guide them through the restoration process
• Build trust quickly with customers during emergency situations through professionalism, urgency, and communication
• Review pricing, explain scope of work, and assist in securing signed work authorizations and required documentation
• Help convert incoming opportunities into scheduled and approved work through strong communication and follow-through

Sales & Growth:

• Support sales, estimating, and customer follow-up efforts to help maintain momentum and close business
• Assist in building relationships with referral partners and customers
• Represent the company locally (BNI, chamber, trade events) to help build the brand

Systems & Leadership:

• Help build systems, processes, and structure as the company grows
• Communicate across the team to keep everyone aligned and executing at a high level
• Solve problems proactively and keep things moving without waiting for direction

How We Operate

Speed. Quality. Professionalism. Team First. Safety.