Bilingual Financial Services Customer Service

Bilingual Financial Services Customer Service

LHH Recruitment is partnering with a large organization in Albuquerque who is in search of a customer service representative to join their team. This role requires you to be fully bilingual in Spanish, and is onsite, Monday-Friday. This position plays a critical role in supporting lending operations while providing exceptional service to both English- and Spanish-speaking clients throughout the loan process. The hourly rate is between $22/hr-$24/hr DOE.

Responsibilities

• Assist customers throughout the lending and loan application process.
• Provide exceptional customer service in both English and Spanish via phone, email, and in person.
• Review loan documentation for completeness and accuracy.
• Process loan applications and maintain accurate customer records.
• Explain financial products, loan programs, and lending requirements to customers.
• Communicate with borrowers to obtain required documentation and resolve application issues.
• Coordinate with internal departments to ensure timely loan processing.
• Maintain confidentiality while adhering to company policies and regulatory requirements.
• Accurately enter customer information into internal systems.
• Assist with general administrative and operational support for the lending team.

Qualifications

• Must be bilingual in English and Spanish (spoken and written).
• Previous experience in financial services, banking, lending, mortgage, loan servicing, or a related customer service environment.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong attention to detail with exceptional organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• High degree of professionalism and ability to handle confidential financial information.