Customer Services Specialist

Job Description

Job Description

Position: Customer Services

Company Name: MDB Transportation
FLSA Status for Employee: Non-Exempt
Position Type: Full-Time
Location: Compton, CA (Office On-site)

Hourly Pay: $24-$26

MDB Transportation is a fully asset-based carrier offering unmatched reliability in a dynamic regulatory landscape. Our commitment to sustainability is at the core of our operations, mirroring the environmental impact of planting over 12,000 trees, reducing greenhouse gas emissions by 169 metric tons, and effectively taking 100 cars off the road. Our operational scale includes handling 23,400 shuttled containers and covering 452,304 miles annually, all while maintaining the highest satisfaction among our clientele. These figures aren't just numbers; they represent our dedication to being a sustainable and efficient freight transportation company.

MDB's strategy focuses on innovation and adaptability in logistics services. Since 2002, we have evolved beyond a mere transportation company in Los Angeles to a proactive partner in supply chain management. Our team of logistics professionals excels in adapting to market changes, ensuring we deliver tailored solutions that exceed customer expectations. This approach guarantees not just efficient delivery but also unparalleled value and reliability in our transportation services.

Position Summary:

To be successful in this role, candidates must have great customer service skills and must be computer savvy and enjoy working in a fast-paced environment with the ability to triage and prioritize projects and deadlines.

Essential Job Functions:

• Conduct a high volume of outbound calls, over 50 calls daily.
• Manage Auto Insurance coverage eligibility.
• Manage the internal orientation process and file for every new hire.
• Follow up by phone with each candidate in the hiring process to encourage completion of pending HR and Safety tasks.
• When available leads are low, revisit existing and eligible pipeline candidates.
• Coordinate road tests with candidates and company personnel.
• Inquire Safety Dept to conduct drug tests in a timely manner for drivers who pass the road test.
• Manage ad posting process and tools.
• Regularly pursue and update open driver needs.
• Perform other duties assigned by the Manager.

Required Skills and Competencies:

• 3+ years of minimum experience in a customer service related environment.
• Experience in Transportation Industry is preferred.
• Intermediate knowledge of Microsoft Excel.
• Strong critical thinking and problem-solving skills.
• Goal-oriented, highly motivated self-starter who enjoy working in a fast-paced environment.
• Self-motivated with the ability to effectively manage multiple priorities and deadlines.
• Strong work ethic with high personal standards for quality of work.
• Must be reliable and extremely trustworthy.
• Excellent organizational skills and attention to detail.

Compensation:

• The pay is $24 - $26/hour, eligible for overtime.

Benefits:

• Employer-paid Medical, Dental, and Vision coverage.
• Company-provided cell phone.
• Life Insurance coverage.
• 401(k) retirement plan.
• Vacation and Sick Pay.
• Holiday pay.
• Weekly pay.
• Employee Assistance Programs.
• Excellent opportunities for career advancement within a fast-growing, innovation-driven logistics company.