Patient Access Lead, Day Shift, Patient Access

Shady Grove Medical Center seeks to hire an experienced Patient Access ED Registrar who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing. Responsibilities Rotate through all Patient Access areas and fill‑in wherever needed to provide coverage. Train and monitor activities of Patient Access Representatives for patient and family inquiries, registration and Bed Control activities. Support Patient Access in updating patient information, processing insurance requirements and act as liaison with other departments. Exhibit leadership skills needed to support the department and assist staff with adhering to departmental policies and procedures. Exhibit an expert understanding of registration and contractual requirements of the various payers. Promote team building, communicate well with supervisor, co‑workers and the administrative team. Assist with auditing accounts and denial management. Qualifications Some college or post‑HS education preferred. Minimum of 5 years experience within a healthcare environment; can include insurer or public‑health setting as well. At least 5 years experience in patient registration and/or eligibility and benefits. Ability to work independently and in a team environment. Must maintain a high level of confidentiality. Must work well in stressful environments without compromising quality and accuracy. Strong customer service skills. Ability to participate in an environment that promotes staff development, productivity, satisfaction and efficiency. PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel are helpful. Ability to initiate and follow through on projects and work independently. Strong written and verbal communication skills. Employment Details Employment Type: Full‑time Hours per week: 40 hrs/week Weekly schedule: 10:30am‑7pm Shift type: Days Weekend requirements: Yes Holiday requirements: Follow company holiday calendar Shift differential eligible: Yes Pay range: $21.55 - $28.87 Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission‑centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. #J-18808-Ljbffr Adventist HealthCare