Assistant Manager

Position Title: Assistant Manager Reports to: General Manager Classification: Salary Department: Assistant Manager The successful candidate will be someone who enjoys a fast-paced environment with ever-changing challenges. The building materials supply industry is one in which time is money. Leading a team that is efficient, accurate, and dedicated to being productive is key. Being able to build relationships with customers and coworkers is a trait the ideal candidate must possess. Success will come easily to someone who is willing to roll up their sleeves and jump in wherever/whenever needed. Purpose of Position Accountable for the overall administrative and logistical functions of the store’s day-to-day operations, assisting the General Manager as needed. Essential Functions (must be able to perform these functions, with or without reasonable accommodation) Maintain standards of business control and ensure compliance with company policies and procedures. Manage inventory control functions, including inventory ordering, loss prevention, and inventory accuracy. Monitor inventory records and recommend corrective actions for slow-moving, excess, or non-usable merchandise. Oversee special order processes to ensure compliance with company procedures and accurate documentation. Assist in determining work procedures, preparing work schedules, and monitoring daily workflow. Provide guidance to employees on proper handling, storage, and shipment of merchandise. Investigate and resolve customer concerns related to damaged merchandise, pricing discrepancies, invoicing, and shipping delays. Develop and maintain positive relationships with key customers through regular communication and exceptional customer service. Assist the General Manager in tracking sales performance, including sales volume, gross margin, product category growth, and target customer development. Monitor sales performance reports and identify trends or opportunities requiring follow-up. Prepare and distribute sales reports, forecasts, and other performance metrics to support business planning. Coordinate sales meetings, training sessions, performance documentation, and onboarding activities for the Outside Sales team in conjunction with the General Manager. Collaborate with the General Manager and Outside Sales Representatives to support customer opportunities and sales initiatives. Provide prompt, courteous customer service by answering telephone inquiries and assisting customers at the sales counter as needed. Maintain a clean, safe, and organized work environment while adhering to company safety policies, dress code, and training requirements. Assist supervisors and team members with operational needs and assume responsibility for store operations in the absence of the General Manager. Perform other duties as assigned by the General Manager. Education High School Diploma or General Equivalency Degree (GED) Experience One year of related experience and/or training; or equivalent combination of education and experience Skills, Knowledge, and Abilities (must be able to perform these functions, with or without reasonable accommodation) Administrative skills including assigning work, discipline, evaluating, planning, supervision, and training Basic math skills Strong analytical reasoning and judgment to quickly solve customer service issues Communicate with customers, other employees, and supervisors using verbal and written skills Above average reading and writing skills Basic computer skills Valid driver’s license, clear driving record, and ability to driver for business purposes as needed Physical Demands Strength (lift, carry, push, and pull), maximum lift – 100 lbs.; frequently lift/carry – up to 50 lbs. Ability to sit or stand for up to four hours at a time Ability to lift and move up to 50 lbs. Reach overhead to grasp objects Manual dexterity Working Conditions Work inside in controlled temperature Work outside in temperatures ranging from extreme heat to extreme cold Occasionally works near moving parts and in outside weather conditions Work with small store equipment Swift Supply, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status or other legally protected status under federal, state, or local law. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are only intended to describe the general nature of the job. The physical demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr