Front Desk Associate

Front Desk Associate (Facility Coordinator – Reception & Executive Support)

Pay: $24.52/hour | Weekly Pay + Optional Benefits

Location: 505 North Cleveland Avenue, Westerville, OH | Fully On-site

About the Role

The Front Desk Associate will serve as the first point of contact at the company's global headquarters, providing a professional, welcoming, and highly organized workplace experience for employees, visitors, and vendors. This role combines front desk reception, office services, facilities coordination, and administrative support for executive leadership.

Responsibilities

• Serve as the primary point of contact for employees, visitors, and vendors entering headquarters
• Manage visitor registration, badging, and security procedures
• Answer and direct incoming calls, emails, and general inquiries
• Maintain a professional and welcoming reception and lobby area
• Receive, organize, and distribute mail, packages, and deliveries
• Create and manage work orders for maintenance, repairs, and office needs
• Coordinate vendor and contractor access, scheduling, and service requests
• Support seating assignments, workplace documentation, and office organization
• Monitor and restock office supplies and coordinate replenishment as needed
• Assist with office moves, workspace reconfigurations, and facility projects
• Submit purchase requisitions for approval to support completion of work orders and repairs
• Provide administrative support to C-Suite Executive Assistants and leadership teams
• Coordinate meetings, conference room setups, catering, and leadership visits
• Maintain confidentiality, professionalism, and excellent communication when supporting executives
• Track vendor services and facility requests through completion

Qualifications

• High school diploma or equivalent required
• 2+ years of relevant experience in reception, administrative support, facilities coordination, or customer service
• Strong customer service and interpersonal skills
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple priorities in a fast-paced office environment
• Professional communication skills, both written and verbal
• Experience supporting executives or leadership teams preferred
• Experience with facilities operations, vendor coordination, or office management preferred
• Familiarity with workplace tools including Outlook, Excel, and Teams
• Ability to maintain confidentiality and handle sensitive information professionally