VP/Chief Nursing Officer III

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The VP/CNO III is responsible for leading, planning, organizing and directing the overall operations of Nursing Services for the assigned facility. Has accountability for developing and implementing standards of nursing practice to ensure delivery of quality patient care standards. Assists in formulating the budget and maintains efficient and effective departmental operations and required compliance with all state, federal, and local regulations laws, standards, and protocols. Collaborates on development and implementation of system-wide nursing initiatives. VP/CNO III is based on the overall characteristics of the assigned facility (Net Revenue, FTEs, complexity). Models appropriate behavior as exemplified in MLH Mission, Vision and Values.Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The VP/CNO III is responsible for leading, planning, organizing and directing the overall operations of Nursing Services for the assigned facility. Has accountability for developing and implementing standards of nursing practice to ensure delivery of quality patient care standards. Assists in formulating the budget and maintains efficient and effective departmental operations and required compliance with all state, federal, and local regulations laws, standards, and protocols. Collaborates on development and implementation of system-wide nursing initiatives. VP/CNO III is based on the overall characteristics of the assigned facility (Net Revenue, FTEs, complexity). Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Nursing Practice: • As a member of the Hospital's senior management team, the CNO will participate in functional and operational decision-making processes necessary to the successful attainment of the hospital's mission in addition to leading nursing strategies that impact the success of the hospital. • Responsible for ensuring that nursing care is delivered within the framework of evidence-based practice throughout the facility, and for understanding existing and emerging requirements in healthcare quality, safety, patient care service/experience, and operational improvements. • Leads, develops, and executes clinical nursing programs through the delivery of cost effective and quality services. • In collaboration with the SVP/Chief Nursing Executive and facility CNOs, as well as other leaders, physicians, and health care professionals, leads the strategic direction, executive and clinical leadership, planning, innovation, and resource management for all aspects of nursing practice at the assigned facility. • Active participant in system nursing initiatives, including shared governance, nurse residency program, safety and quality, and system committees. • Responsible for developing a reputation for nursing excellence to provide exceptional care and service for an enhanced patient and family experience. • Ensures that all professional standards of practice and scope of services are aligned with MLH staffing and work assignments. • Ensures continued readiness regarding regulatory and accrediting body standards. Leads implementation of clinical standardization initiatives for the assigned facility. • Maintains continuing quality assessment and improvement analysis and evaluation of patient care delivery. • Plans and recommends new facilities or equipment, or modification thereto, needed to provide patient care. • Monitors, analyzes, and reports on healthcare industry trends, formulates environmental assessments, and makes recommendations for program and patient care needs.
• Fiscal • Responsible for cost controls to insure maximum effectiveness of funds expended from the approved departmental budgets. • Develops and manages the operating, capital, and human resource budgets in areas of responsibility. Aggressively mitigates variances to budget. Makes sound decisions on use of resources in support of strategies and priorities. • Teaches and mentors department leaders in fiscal management and stewardship.
• People Management • Creates an environment that will encourage recruiting and retention of clinical employees. • Provides leadership in building a nursing leadership team that assumes responsibility and accountability for achieving the mission and financial/operational objectives. • Recommends, supports, and participates in programs of education, training, and orientation of new associates. Encourages and facilitates the professional advancement of nursing associates by affording opportunities for training, education and experience. • Supports and participates in the nursing selection process, work assignments, performance evaluations, and staff development for these services. • Creates an environment that supports associate satisfaction, and enhances communication and growth. Partners with HR for the integration of human resource strategies in the identification, recruitment, retention, and development of key human resources. • Directs the activities of Associates as assigned; establishes and monitors performance expectations. • Works collaboratively with clinical and senior leadership to incorporate PFCC into policy, practice, and care delivery models.
• Physician Relations & Alignment: • Responsible for building effective partnerships and promoting collaborative relationships. Partners with the medical staff to foster quality patient and family centered care. • Engages and builds trust with physicians in a manner that supports evidence-based clinical practices and promotes effective management of clinical and financial resources. • Fosters academic partnerships and strives to align the academic and research mission with the facility’s strategic goals.

Education/Formal Training Requirements

• Required - Master's Degree Nursing
• Preferred - Bachelor's Degree Nursing
• Preferred - Master's Degree Business Administration/Management
• Preferred - Master's Degree Healthcare Administration

Work Experience Requirements

• Required - Clinical nursing and management 7-9 years
• Required - Nursing management 7-9 years

Licenses and Certifications Requirements

• Required - Registered Nurse Tennessee - Tennessee Board of Nursing

Knowledge, Skills and Abilities

• Thorough knowledge of the principles and practices of nursing and hospital administration. Extensive experience working with physicians and clinicians.
• Maintains knowledge of current trends and issues in nursing and the healthcare industry, evidence based practice, and state and federal compliance and regulatory standards.
• Knowledge of nursing staffing methods, retention, recruitment, and finance.
• Proven strategic-thinking, problem-solving and analytical skills.
• Possesses professional integrity and a candid, honest style that evokes credibility and inspires confidence. Demonstrates initiative, flexibility, integrity and diplomacy.
• Demonstrated leadership capacity to influence and build consensus. Past success in executing strategies, operations improvement efforts, cost management initiatives, and health system development and management.
• Strong ability to act as liaison between administrative and medical staffs, internal and external stakeholders.
• A decisive leader with the ability to work strategically in the best interest of patients and the hospital. A strong reputation for sustained, inclusive, trust-based relationships.
• Analytical ability to conceptualize well in unstructured, dynamic environments requiring analysis, foresight, intuition and mature judgment as well as knowledge of theories, principles, and practices to find solutions to unusual or unprecedented problems.
• Proficient in the use of Microsoft applications (such as Word, Excel).

Supervision Provided by this Position

• Manages, directly and indirectly, nursing leaders, nursing Associates, and patient care support roles.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
• Position requires frequent travel outside of primary work site.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.