EAP Clinical Counselor

EAP Clinical Counselor

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we've partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today's changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we're building healthier, more resilient organizations—one person at a time.

Location: US Onsite/Hybrid/Remote: Remote or hybrid depending on your proximity to our Raleigh office Salary: $50,000 for day shifts, $58,300 for night shifts, plus competitive benefits offering Years of experience: Minimum of 2 years of direct counseling experience Shifts: We have a range of day, evening and overnight full-time (40 hour per week) shifts available.

What you will do: Our EAP Counselors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for. It's difficult to describe an average day for our counselors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Responsibilities: Provide single session telephonic and video counseling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality. Assess clients thoroughly to ensure appropriateness for short-term counseling. Assess and manage high risk calls and working closely with individuals at risk. Appropriately refer clients to external resources or within WPO as part of our holistic approach. Collaboratively develop clear and concise treatment plans for clients. Maintain clear clinical and task-oriented documentation in case management system. Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills: To excel in this role, you will need the following qualifications and skills: Social worker, Counselor or Psychologist with accompanying Master's degree Minimum 2 years direct client-contact providing counseling or mental health services Experience providing assessments and/or using clinical assessment tools. Experience using short-term counseling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counseling. Training in crisis intervention and supporting high risk clients beneficial. Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.

What we offer: At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include: Full benefits package, Paid time off, 401k match, Clinical supervision, Clinical supervision stipend, Training/tuition reimbursement, Access to professional monthly clinical development webinars & professional development workshops to assist with CEUs, Gym reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, 24/7 support for risk calls, Employee exchange programme, Comprehensive training provided for this position.