Operations Manager

Lead OperationsCitiguard is one of California's fastest-growing security providers, protecting commercial properties, logistics facilities, healthcare organizations, residential communities, educational institutions, and government clients throughout the state.We're looking for an experienced operations leader who thrives in a fast-paced environment where every decision impacts employees, clients, and business performance.This isn't just a scheduling position. This is a leadership role.You'll oversee a large portfolio of client accounts, lead a team of more than 100 security professionals, partner directly with executive leadership, and be responsible for delivering exceptional service while driving operational excellence.If your leadership style is proactive, accountable, and results-driven, you'll have the opportunity to make a measurable impact across one of California's premier security organizations.Primary ResponsibilitiesYou'll have full operational responsibility of your assigned client portfolio.Success in this role means:Building high-performing security teams that consistently deliver exceptional client service.Leading field supervisors and security professionals through coaching, accountability, and performance management.Maintaining staffing levels while reducing overtime, turnover, and operational disruptions.Developing strong relationships with clients by anticipating needs, resolving issues quickly, and consistently exceeding expectations.Responding decisively to emergencies, client escalations, and critical operational incidents.Managing schedules, labor utilization, and staffing strategies to maximize operational efficiency.Partnering with Recruiting, Human Resources, Payroll, Fleet, and Executive Leadership to ensure seamless business operations.Driving employee engagement, retention, compliance, and operational excellence across every assigned location.Protecting profitability while maintaining Citiguard's high standards of service and professionalism.Who Thrives HereWe're looking for leaders—not coordinators.The ideal candidate naturally takes ownership, builds trust with clients, develops people, solves problems before they become crises, and remains calm under pressure.They understand that leadership is measured by operational results, employee performance, and client satisfaction, not simply completing tasks.Minimum Qualifications5+ years leading multi-site operationsExperience managing 75+ employees (100+ preferred)Experience overseeing multiple client accounts simultaneouslyStrong scheduling and workforce management experienceProven success developing supervisors and managing performanceExcellent communication and conflict resolution skillsExperience handling client escalations and operational emergenciesValid California Driver LicensePreferredSecurity industry experienceStaffing, logistics, facilities management, hospitality, transportation, or healthcare operationsWorkforce management softwareOSHA knowledgeCalifornia employment law knowledgeWhy Join CitiguardThis role offers far more than day-to-day account management. You'll be entrusted with leading a significant portion of the company's operations, shaping client relationships, developing future leaders, and influencing the continued growth of the organization.If you're looking for a role where your leadership directly impacts people, performance, and business success, we'd like to hear from you.Benefits401(k)Dental insuranceHealth insurancePaid time offWork Location: In person