Operations Manager

Job Description

Job Description

*Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

DSG is seeking an Operations Manager to support our Kalispell and Missoula, MT branches*. In this full-time, hourly position, work is typically performed between the hours of 7am and 5pm, Monday through Friday . As an Operations Manager, you will report to the Regional Operations Manager (ROM) and be a leader in all areas of branch processes and procedures relating to the operations that impact service and responsiveness to our customers, suppliers, and employee owners.

*Work is to be performed on-site, preferably in either our Kalispell or Missoula, MT branch. Onsite work from other DSG branches in Montana may be available for the right candidate.

At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

A Typical Day in the Life of an Operations Manager at DSG:

• Maintain and update customer pricing profiles/contracts upon approval
• Manage the supplier rebate process
• Manage the vendor return process
• Submit inventory credits and freight claim credits
• Review and maintain customer open orders to ensure needs are met 
• Follow up with sales staff on open order and backorder reports
• Notify management regarding cost savings and profit improvement 
• Identify and recommend process improvement initiatives
• Monitor and manage inventory performance: monitor the ABC analysis report and work with leadership to ensure inventory is controlled and meeting goals
• Oversee all branch responsibilities in absence of other branch management
• Manage customer, vendor, and other visitors experience to our branch including greeting customers/visitors, direct them to the appropriate person/area or responds to their inquiries
• Oversee planning and coordination of customer and employee events
• Assist in coordinating general maintenance and repair projects, office furniture, filing system, and manages some branch communications as needed
• Manage office access including opens and closes building and ensure security, cleanliness, and overall professional environment
• Supervise office staff for productivity and performance
• Take responsibility for the overall success of our phone system through answering and directing calls in a courteous and professional manner, while working to improve on-hold time, incoming ring time, and overall customer calling experience
• Assist on other administrative duties such as managing special projects
• Identify work procedures in a priority manner, prioritize workflow and communicate priorities effectively with associates
• Advise leadership as necessary regarding customer related and/or branch procedural issues that may need to be addressed
• All other duties as assigned

A Successful Operations Manager Typically Has: