Senior Sales Advisor - Woodbury Common

Senior Sales Advisor (FT) The Senior Sales Advisor (FT) acts as the Company’s representative to customers, embodying professionalism in sales to uphold the brand's image, boost store performance, and ensure customer satisfaction and loyalty. This role involves actively contributing to both quantitative and qualitative goals related to sales, customer service, loyalty, and overall growth. How You Will Contribute Sales Provide an exceptional high-level service to all customers, online and offline, maximizing all contact opportunities with customers and promoting the Brand and the Product. Be proactive and inform all customers about the benefits of loyalty programs, to ensure the enrichment and maximization of the customer database. Be a Brand Ambassador of the brand, ensuring an image and style in line with the Brand's standards. Develop and maintain long‑term relationships with customers with the aim of strengthening the image and prestige of the brand. Contribute to the development of sales strategies and assist in achieving team targets. Manage sales by optimizing each phase of the commercial relationship. Build and sustain long‑term customer relationships to strengthen the brand’s image and prestige. Customer Service Excellence Provide exceptional service to all customers, both online and offline, by maximizing contact opportunities and promoting the Brand and Product. Provide advanced product insights. Proactively inform customers about loyalty program benefits to enhance and expand the customer database. Act as a Brand Ambassador, maintaining an image and style aligned with brand standards. Sales Management Optimize each phase of the customer interaction process. Greet and recognize regular customers. Understand both explicit and implicit customer needs. Introduce and promote products effectively. Describe and advise on items offered. Verify customer needs and respond to their requests. Encourage cross‑selling and up‑selling. Be involved in coaching the team, setting an example in sales techniques, and influencing team culture. Collect and record customer data accurately to boost loyalty. Guide customers through the checkout process, preparing packaging and showing appreciation as they leave. Operational Excellence Promote omnichannel service by using available technological tools (e.g., sales tablets) and provide a 360° shopping experience to boost sales. Assist with managing omnichannel flows (such as Click & Collect, Seek & Send) according to guidelines and deadlines. Contribute actively to the store’s upkeep, orderliness, and cleanliness, projecting a brand‑aligned image. Participate in stock management to maximize sales and make efficiency suggestions. Store Maintenance and Stock Management Contribute actively to the store’s upkeep, orderliness, and cleanliness, projecting a brand‑aligned image. Participate in stock management to maximize sales and make efficiency suggestions. Participate in inventory activities (annual or partial). Assist in cash operations when necessary, adhering to company protocols under the supervision of store management. Who You Are 2+ years’ working in menswear and proven prior experience in fashion or luxury retail, especially with premium or high‑end brands. Fluent in English (speaking and writing), additional languages are a plus. Demonstrated ability to meet or exceed sales targets, working with KPIs in retail or fashion environment. Skilled at delivering high‑quality, personalized service to ensure customer satisfaction and build loyalty. Strong understanding of the fashion industry, including current trends, seasonal styles, and popular brands. Clear, professional, and friendly communication skills for engaging with a diverse customer base. Proficiency in using POS software for transactions, returns, and gift card processing. Knowledge of digital tools used in omnichannel retail (e.g., tablets for sales assistance, click‑and‑collect, online order support) to ensure a seamless customer experience. High standards of professionalism in dress code, punctuality, and work ethic. Flexible to work peak seasons, holidays, and weekends. Ability to lift 35 lbs. + and stand for long periods of time. Benefits Package Base Hourly and Commission Dental, Health, Vision, 401(K) PTO and Sick Time Employee Discounts Professional and Career Development #J-18808-Ljbffr Boggi Milano