Delivery Consultant CICS

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

As a Delivery Consultant specializing in Technology Expert Labs for IBM's zTPS, you will provide clients with world-class services to optimize the configuration, deployment, adoption, usage, and analysis of their zModernization and zTransaction Processing System (zTPS) software products. This role involves delivering expert consulting services to help clients achieve maximum value from their zTPS investments. Your primary responsibilities will include:

• Optimize Client Solutions: Drive the optimization of zTPS software configurations, deployment, and adoption to meet client needs, leveraging deep expertise in zModernization and zTransaction Processing System (zTPS) software products.

• Deliver World-Class Services: Provide expert consulting services to clients, ensuring seamless integration and maximum value from their zTPS investments, including IT Operations Management, Application/Data Management, Application Development, and Security products.

• Analyze Client Environments: Conduct in-depth analysis of client environments to identify opportunities for improvement and provide actionable recommendations to enhance zTPS software usage and efficiency.

• Collaborate with Clients: Work closely with clients to understand their business needs and deliver tailored solutions that meet their specific requirements, fostering strong relationships and driving client satisfaction.

• Develop Solution Strategies: Establish and implement comprehensive solution strategies to help clients achieve their business objectives, leveraging zTPS software capabilities and industry best practices.

Required technical and professional expertise

CICS Required skills:

· Experienced with CICS version upgrades, system tuning, and CICS region customization using SMPE, ASSEMBLER and REXX.

· Worked with application teams and operations to resolve dumps and performance issues.

· Designed and implemented automated solutions to CICS TS / CICSPLEX management

· Familiar with CICS interfaces used by batch streams and RLS and file handling.

· Worked with CICS exits

· Familiar with CICS RDO/CPSM

· General knowledge of CICS transaction security

· Knowledge of CICS SIT parameters

Preferred technical and professional experience

· Analytical/critical/outside-the-box thinking in problem solving

· Ability to work well in team environment as well as independently without direction

· Mainframe systems software programming experience

· Proficient with z/OS, TSO/ISPF, JES2, RMF, SMF

· Good problem-solving, analytical, and critical thinking skills

· Identifies and resolves less clearly defined problems using established procedures and/or protocols as guidelines

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.