Staff Product Designer, Customer Experience Orchestration

The opportunity

Are you an experienced designer who uses AI prototyping tools to think, communicate, and push the work - and wants to apply that fluency to a problem space that's still being defined?

You may be a perfect fit for this role!

We're hiring a Staff Product Designer to join Customer Experience Orchestration (CXO) AI Foundation - our team crafting the agentic and hybrid UI experiences that power our enterprise customer ecosystem. Our portfolio spans the full stack of how enterprise customers engage with AI: the design-time tools, controls, and optimizations that practitioners use to compose the system, and the run-time surfaces where end customers experience it. Adobe Brand Concierge - a flagship product that crosses both layers - is one of the spaces this role will contribute to.

The role

• As Staff Designer, guide and support a squad of designers working in complex, cross-functional product spaces.

• Collaborate closely with partners in Product Management, Engineering, Research, and Marketing to help teams deliver thoughtful, scalable, and user-centered solutions.

• Enjoy working through ambiguity, helping teams bring structure to complex problems, and nurturing environments where people can do their best work.

• Balance attention to detail in the build phase with the longer north-star vision. You are comfortable contributing to our strategic direction, while remaining connected to quality execution.

What you'll do

• Design across complex, multi-surface AI experiences. Contribute meaningfully to ongoing initiatives spanning conversational, agentic, and hybrid experiences - across both the practitioner-facing tools that configure and tune the system and the end-customer experiences they produce.

• Use AI prototyping as a primary mode of communication. Our team prototypes constantly - not just to test ideas, but to express them. We use Claude Code, Cursor, ChatGPT, Figma, and whatever new tools earn their place in the workflow (we're always evaluating). Prototypes are how we make agentic behavior legible, bring partners along, and converge on direction faster than spec docs ever could.

• Raise the craft bar. Bring strong interaction and visual design judgment. Mentor teammates through critique, pairing, and shared exploration of new patterns.

• Stay close to the field. Agentic UX is being defined in real time - across Adobe and across the industry. Track what's working, bring back patterns worth borrowing, and help the team avoid the ones that aren't.

What you'll need to succeed

• 8+ years of product design experience with a track record of shipping high-quality digital products at companies known for design excellence. Enterprise, platform, or AI product experience is a strong plus.

• Exceptional craft in interaction design, visual design, and prototyping. You have the taste and rigor to make complex agentic experiences feel coherent and elegant rather than mechanical.

• AI-prototyping fluency. Hands-on experience with AI prototyping (vibe-coding). Comfortable using prototypes to think, validate, and socialize - not just to demo finished work. Genuinely curious about new tools and willing to evaluate them on their merits.

• Outstanding communication and storytelling. You explain decisions clearly to interested parties, technical partners, and business leaders- and you use prototypes as a core part of how you communicate.

Required Experience:

• Experience crafting or leading work on complex products or platforms, particularly in enterprise environments.

• Strong communication skills, with the ability to explain concepts to a variety of audiences.

• Proven examples of AI/vibe-coded prototypes to solve real-world jobs to be done.

• Curiosity about building!

Preferred Accessibility Design Skills:

• Experience designing accessible and inclusive interfaces for people with disabilities.

• Understanding of applying WCAG conformance criteria in design, specifically testing comps, wireframes, and prototypes for accessibility standards.

• Accessibility certifications CPACC, WAS, CPWA, or ADS from the IAAP preferred.

About Adobe Design

Adobe Design is the multidisciplinary, global organization behind Adobe experiences. Our full-stack team includes design researchers, design engineers, experience designers, brand designers, content strategists, and program managers dedicated to delivering exceptional experiences for Adobe users.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email View email address on click.appcast.io or call View phone number on click.appcast.io.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $146,300 -- $274,300 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $189,400 - $274,300

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.