Regional Director, Client Engagement

Job Purpose In partnership with the Regional Vice President, the Regional Director of Client Development and Engagement will support the execution of the Client strategy across all client tiers by daily development of retail leadership and sales advisors in their territory to promote relationship-driven selling and a culture of client cultivation. Responsibilities Client Development (65% of time) Develop and adjust action plans aligned with corporate strategy to drive client growth across all tiers, focusing on repeat business, cross-shopping, and program ROIs. Ensure managers and associates understand clienteling expectations, provide best-in-class experiences, and achieve sales targets. Coach leadership on effective outreach, appointments, and daily clienteling activities, tailoring development to individual associates. Provide on-the-floor coaching to improve client discovery, capture, journey management, and follow-up, emphasizing CX and NPS. Guide Client Relations Managers and CRM Ambassadors to drive daily business and support clienteling behaviors across all sales associates. Support boutiques in structuring planned business, identifying target clients, and driving accountability for OTOs (consignment, virtual, in-store). Foster client discovery and coach on outreach and leveraging tools. Client Engagement (20% of time) Support store leadership and training in executing the DSignature experience. Partner with the zone Client Engagement team on one-to-many marketing opportunities (store openings, activations, brand moments) and provide feedback on newsletter journeys. Support utilization of Dior Magazine to grow clients at key touchpoints. Work with store leadership to ensure proper client nominations and leverage gifts to reactivate and upgrade high-potential clients, providing feedback on impact and ROI strategy. Partner with regional and store teams to create quarterly event proposals that engage clients across their lifecycle, ensuring strong event results through pre-work, planning, and day-of support. Guide strategy and execution of local entertainment to cultivate client relationships with emerging and high-potential mid to top-tier clients. Coach store leadership and associates to deliver exceptional moments while maintaining brand standards and adhering to budgets and ROI targets. Top Client Development (15% of time) Partner with corporate and boutique leadership to drive top-tier client growth, focusing on retention and exceeding sales. Coach boutique management on top-tier business, nominate high-potential clients for ultra-luxury products, and guide proactive planning for retention and long-term growth. Support boutique directors in mapping Ultimate / Super Elite clients, maintaining updated lists of high-potential clients for upgrades and nominations for ultra-luxury events and shows. Act as a liaison between boutiques and corporate for the nomination process. Skills & Competencies Strong retail business acumen and floor presence; 4 days/week in-store for leadership development and on-floor coaching. Strong project management skills with the ability to roadmap, follow through, and prioritize (able to manage multiple projects simultaneously and meet deadlines). Ability to inspire and motivate various stakeholders to achieve results. Strong cross‑functional skills with proven ability to collaborate with key partners including training, HR, business performance to craft holistic short‑ and long‑term strategies. Strong verbal and presentation skills – ability to use words to motivate and deliver persuasive presentations. Excellent organizational skills with attention to detail. Experienced in coaching and mentoring individuals, including senior retail leadership. Ability to self‑direct and manage large projects under high pressure. Ability to make autonomous decisions in a timely manner. Ability to demonstrate flexibility and patience. Ability to work in a fast‑paced environment. Compensation & Benefits Salary range: $145,000 – $155,000 per year, plus bonus eligibility. Benefits include medical, dental, vision, flexible spending accounts, short- and long-term disability, retirement plans, employee referral program, paid time off, volunteer time off, mental health and wellbeing support, family-friendly benefits, reproductive health care, child and elder care services, commuter benefits, and more. Equal Employment Opportunity Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment. #J-18808-Ljbffr Christian Dior Couture