Busser/Food Runner

Service SupportTopgolf is where golf meets a great time. We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place.Are you someone who moves fast, loves taking care of people, and thrives in a team environment where every shift is different? Do you bring energy and urgency to everything you do, keep your area spotless without being asked, and genuinely enjoy making guests feel welcome? Can you prep beverages, bus bays, and support the floor all in the same shift without missing a beat?We're looking for a Service Support team member who brings hustle, hospitality, and a great attitude to every shift. You'll be the support system that keeps the guest experience running smoothly — delivering food and drinks, keeping bays clean, preparing beverages, and helping wherever the team needs you most. If you love a fast pace and you care about making guests' visits great, this is your role.The Service Support role is one of the most versatile on the floor. You'll prepare non-alcoholic beverages, deliver food and drinks to guests, bus bays, and keep the venue looking polished — all while engaging with guests and supporting your Bay Host teammates. This role requires speed, flexibility, and a guest-first mindset on every shift.This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work during peak periods, special events, and high-volume seasons.What You Will DoDeliver food and beverages to guests quickly so hot food stays hot, cold food stays cold, and everything arrives fresh and appetizingPrepare non-alcoholic beverages according to Topgolf's brand recipe standards at the beverage stationGreet every guest you encounter in a friendly and approachable manner, making them feel welcomed and cared forRotate between beverage station and floor support as needed — flexibility is key to this roleKeep the Venue PolishedClear, clean, and sanitize bays and tables promptly between and during guest visitsBus dishes, utensils, and food service vessels and return them to the appropriate dishwashing areaKeep beverage stations, common areas, and service areas clean, organized, sanitized, and stocked to designated par levelsArrange table settings and ensure the venue always looks its best for incoming guestsBe a Reliable Team MemberSupport Bay Hosts and the broader floor team in whatever way is needed to keep service running smoothlyObserve all responsible alcohol service guidelines to protect guests and the communityEnsure guest safety while they play and flag any concerns to the management team immediatelyDemonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and CaringWhy You'll Love It HereYou'll be part of the team that keeps one of the most exciting entertainment venues running at its bestYou'll develop hospitality and service skills in a high-energy, high-volume environmentYou'll work alongside a team that moves together, supports each other, and genuinely has fun doing itYou'll work in a place where great service and a great time go hand in handCore Competencies for SuccessBeing Resilient | You stay fast, positive, and guest-focused even when the floor is busy and the team needs you everywhere at once.Remains calm and professional during peak service, high-volume events, and unexpected challengesRecovers quickly when things go sideways and helps the team do the sameManages the heat, literally and figuratively, without letting pressure affect the team's performance or moraleBrings the same energy and care to the last delivery of the night as to the firstCommunicates Effectively | You stay in sync with your team, speak up when something needs attention, and help keep the floor running as one unit.Listens to direction from Bay Hosts and management and acts on it quickly and accuratelyCommunicates with teammates about delivery timing, bay readiness, and stock levels to keep service seamlessFlags cleanliness issues, guest concerns, or supply shortages to management promptlyContributes to a floor environment where every team member is set up to succeedCustomer Focus | You understand that every delivery and every clean bay is part of someone's experience, and you treat it that way.Holds themselves accountable for delivery speed, bay cleanliness, and beverage quality on every shiftAnticipates what the floor will need before things run low or fall behind — and acts without being askedUnderstands that the guest experience depends on support that's fast and invisible — and takes pride in delivering itAlways looking for ways to improve the speed and quality of floor support — and acts on itDrives Results | You keep the floor moving every shift because the team and the guests depend on you showing up ready.Holds themselves to high standards for delivery speed, bay cleanliness, and beverage station readiness every shiftMoves with urgency and personal ownership to make sure nothing falls behind during serviceNotices when a bay needs attention or a delivery is falling behind — and fixes it without being askedTakes pride in a kitchen that runs well, looks clean, and puts out great food consistentlyQualificationsExperience in a service, hospitality, or food and beverage environment preferredAbility to obtain required licenses and certifications for your locationMust be 16 years of age or older as required by state or local lawPhysical RequirementsLet's be real — this isn't your typical desk job! Here's what you'll need to do to thrive in this role:Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and moving continuously throughout the venue floor and multi-level bay areas; this role requires sustained physical stamina and consistent pace throughout the duration of each shiftAbility to lift, carry, and move items up to 50 pounds independently, including food and beverage trays, bussing tubs, supply bins, and equipment across multiple levels of the venueAbility to navigate stairs, ramps, and multi-level areas of the venue while transporting food, beverages, and bussed items throughout the shiftAbility to work in varying temperature and weather environments on a frequent basis, including outdoor and partially outdoor bay areas, beverage stations, and air-conditioned indoor spacesAbility to perform repetitive hand and wrist motions including carrying trays, bussing dishes, preparing beverages, and stocking supplies throughout the shiftAbility to communicate clearly and effectively in a high-energy, high-volume venue environment that may include moderate to high levels of background noiseAbility to work in a fast-paced, high-volume floor environment while maintaining focus, service standards, and cleanliness under pressureSounds like a fit? We can't wait to meet you!BenefitsFree Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that's just for starters for those who qualify. View team member benefits here.