Business Banking Specialist (Bilingual: English/Spanish Preferred)

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where all employees feel respected, valued, and have an opportunity to contribute. As a Business Banking Specialist (Bilingual: English/Spanish Preferred) within PNC's Retail Branch organization, you will be based at Altamonte Springs Business Center, 900 West State Road 436, Altamonte Springs, Florida 32714-2902. Job Description Acquires and expands share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners. Responsible for proactive lead generation and appointments conducted inside and outside of branch. Delivers a differentiated client experience from acquisition through onboarding and servicing. Proactive lead management and referral generation—leverages experience and acquired knowledge of bank products and services to grow share of wallet and attract new consumers and businesses. Manages and grows Business Banking relationships under 2MM in sales revenue. Transforms client information from various sources into actionable sales strategies and tactics. Generates quality referrals to ecosystem partners. Develops ecosystem leadership inside and outside the branch as a COI. Works across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage. Identifies the resources best equipped to meet client needs and introduces the client accordingly. Holds partners accountable for routine updates and referral follow‑up. Provides differentiated client experience and hospitality—delivers client well‑being through tailored solutions aligned with clients’ wholistic needs, including deposits, lending, cash management, payments, and investing. Solves client problems courteously and with urgency, escalating when necessary. Advocates for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique client needs. Works with branch team to identify consumer and business banking opportunities and create referrals. Collaborates with the Branch Manager and Business Banker to follow up on independent opportunities. Creates client loyalty and grow share of wallet through distinguished client experience. Performs lobby engagement activities to connect with clients and position PNC products to meet their needs. Educates clients on options for managing financial transactions using technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively, driving customer loyalty. Manages risk by adhering to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates increased scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring tasks are completed efficiently and accurately. Employee Expectations Customer Focused – knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions. Managing Risk – assesses and manages all risks associated with business objectives, supporting PNC's Enterprise Risk Management Framework. Qualifications Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Competencies: Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs. Work Experience: Roles at this level typically require a university / college degree with less than 1 year of professional experience and/or completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education: Bachelor’s degree. Certifications: None required. Licenses: Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Benefits Medical and prescription drug coverage with Health Savings Account feature. Dental and vision options. Employee and spouse/child life insurance. Short‑ and long‑term disability protection. 401(k) with PNC match, pension and stock purchase plans. Dependent care reimbursement account. Backup child/elder care, adoption, surrogacy, and doula reimbursement. Educational assistance, including select programs fully paid. Robust wellness program with financial incentives. Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days unless required by law; 15‑25 vacation days depending on career level and years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Include "accommodation request" in the subject line and provide your name, the job ID, and preferred method of contact. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and used only to the extent required to provide necessary reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr PNC