Systems Engineer

Systems Engineer 2 Location: Plano, TX Schedule: Monday–Friday | Day Shift (Hours TBD) Salary: $52,000 Annually Position Overview Securitas is seeking a motivated and technically skilled Systems Engineer 2 to join our team in Plano, TX. This position plays a critical role in supporting, maintaining, and optimizing security technology systems while ensuring reliable performance and exceptional customer service. The ideal candidate is a proactive problem-solver with strong technical aptitude, excellent communication skills, and the ability to work independently while managing multiple priorities. This role requires a detail-oriented professional who can effectively troubleshoot system issues, support ongoing projects, and collaborate with customers, vendors, and internal stakeholders to deliver high-quality solutions. Key Responsibilities Install, configure, maintain, and troubleshoot physical security and technology systems. Support access control, video surveillance, intrusion detection, and related security platforms. Monitor system performance and proactively identify opportunities for improvement. Diagnose and resolve hardware, software, network, and system-related issues. Coordinate service activities with clients, vendors, and internal teams. Perform system testing, upgrades, updates, and preventative maintenance. Maintain accurate documentation, system records, and service reports. Assist with project implementation, commissioning, and system integration activities. Ensure compliance with company standards, client requirements, and industry best practices. Provide technical support and guidance to end users and stakeholders. Participate in on-call support or after-hours activities when required. Qualifications Required Associate degree in Information Technology, Engineering, Computer Science, or related field, or equivalent work experience. Experience supporting technology, security, networking, or electronic systems. Working knowledge of Windows operating systems and basic network infrastructure. Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Valid driver's license and reliable transportation. Preferred Experience with access control, video management, CCTV, or physical security systems. Knowledge of IP networking concepts, including TCP/IP, switches, routers, and network troubleshooting. Industry certifications or manufacturer certifications are a plus. Experience in a customer-facing technical support role. What We're Looking For We are seeking a dependable professional who combines technical expertise with outstanding customer service. The successful candidate will be adaptable, detail-oriented, and committed to delivering reliable solutions while building strong relationships with clients and team members. Why Join Securitas? Competitive annual salary of $52,000 Monday–Friday work schedule Career growth and advancement opportunities Comprehensive training and professional development Opportunity to work with leading security technology solutions Supportive team environment with a global industry leader Benefits include: Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. We are an Equal Opportunity Employer and value diversity at all levels of our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. #J-18808-Ljbffr Securitas Security Services USA, Inc.