IT Support Specialist

Job TitleThis position provides specialized development, security and user support for major software applications.ResponsibilitiesProvides technical and user support for a variety of software applications; resolves problems and provides solutions. Administers system security for a variety of software applications. Designs internal reports for all offices as required. Coordinates department purchasing; obtains quotes; prepares requisitions for all hardware, software and maintenance contracts. Assists in researching, testing and implementing new applications. Provides orientation and training for new faculty and staff. Installs, updates and replaces computers, hardware, and software in labs, classrooms, and faculty and staff offices. Removes viruses and malware from campus computers. Assists students in setting up personal devices; advises students on computer/software compatibility issues. Sets up computers and multimedia equipment for events and presentations. Inventories computer hardware and peripherals. Provides support for peripheral equipment, including printers and scanners. Performs related duties as assigned.Required QualificationsHigh school diploma or equivalent and Two (2) years of IT or IT support position or one year of directly related experience in a USG institution.Knowledge, Skills, & AbilitiesKnowledge of current information technology trends and solutions. Knowledge of application development and management principles. Knowledge of computers and job related software programs. Skill in providing customer service. Skill in the analysis of problems and the development and implementation of solutions. Skill in the preparation of clear and precise administrative reports. Skill in oral and written communication.USG Core ValuesThe University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2.Institutional ValuesCommitment to Excellence: Prioritize high standards in all endeavors, striving for distinction in education, research, and community engagement. Student Success: Focus on enhancing regional workforce by effectively preparing students for successful careers, thereby ensuring a substantial return on their educational investment. Innovation and Creativity: Encourage creative thinking and innovative solutions, driving progress and adapting to the evolving needs of our society and the wider world. Belonging: Embrace and celebrate multiple perspectives, fostering an environment that enriches learning and promotes respect and understanding.Equal Employment OpportunityGordon State College (GSC) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (protected status) be excluded from employment or participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any GSC program or activity because of the individual¿s protected status; nor shall any individual be given preferential treatment because of the individual¿s protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.Other InformationThis is a non-exempt (hourly paid) position and includes a comprehensive benefits package. Benefits include: Health insurance Dental Vision Flexible Spending Account (FSA) Health Savings Account (HSA) Life Insurance Sick Leave Vacation Leave Parental Leave Retirement Employee discounts Tuition reimbursementBackground CheckEmployment offer is contingent upon completing a background investigation including a criminal background check demonstrating your employment eligibility with Gordon State College, as determined by Gordon State College in its sole discretion, confirmation of the credentials and employment history reflected in your application material and, if applicable, a satisfactory credit check. Applicants may also be subject to a pre-employment drug test.