Director of Operations

Job Description

Director of Operations

Location: Baltimore, MD

Type: Direct-Hire Basis

Company Profile:

• Specialty Grocery Retailer
• Team Atmosphere and Environment
• Passion for Food and People

Position: Director of Operations

Our client is seeking an accomplished Director of Operations to lead the strategic growth and operational excellence of their premium specialty food retail locations in the vibrant Baltimore metropolitan area. This pivotal role demands a visionary leader who can elevate the brand, foster a culture of exceptional customer service, and ensure sustainable profitability.

• Work collaboratively with executive leadership to develop and implement comprehensive growth strategies
• Drive revenue optimization through innovative merchandising techniques and market expansion initiatives
• Lead annual planning processes, encompassing forecasting, budgeting, and resource allocation
• Champion continuous improvement practices to enhance operational efficiency and customer satisfaction
• Provide guidance and mentorship to location managers and oversee the performance of departmental leaders
• Build top-performing teams through strategic recruitment, professional development, and succession planning
• Create an inclusive workplace culture that promotes growth, accountability, and exceptional service standards
• Foster cross-functional collaboration to achieve organizational goals
• Establish and monitor key performance indicators across quality, cost management, inventory control, and safety protocols
• Implement scalable systems and processes to support current operations and future expansion
• Lead initiatives to reduce waste, optimize inventory turnover, and maximize profitability
• Ensure compliance with regulatory requirements and company policies
• Devise and execute strategies to consistently exceed customer expectations
• Conduct market analysis and competitive landscape assessments to identify differentiation opportunities
• Oversee product selection, pricing strategies, and promotional campaigns
• Uphold brand standards and ensure consistent implementation across all touchpoints

Background Profile:

• 10-15 years of progressive leadership experience in multi-location retail operations, preferably within premium or specialty markets
• Demonstrated success in financial management, including P&L responsibility and budget oversight
• Proven track record of driving sales growth and operational enhancements in customer-centric environments
• Advanced financial acumen with proficiency in business analysis, forecasting, and performance metrics
• Exceptional communication and interpersonal skills with the ability to influence at all organizational levels
• Strong analytical and problem-solving capabilities with experience in process optimization
• Demonstrated ability to lead change initiatives and manage complex projects
• Proven success in talent development and team building
• Results-oriented leader with a strong commitment to customer satisfaction
• Adaptable professional who thrives in dynamic environments
• Collaborative approach with effective cross-team communication skills
• Strong business judgment with the ability to make sound decisions under pressure
• Proficient in technology, including advanced knowledge of Microsoft Office Suite
• Occasional weekend availability required

Features and Benefits:

• Comprehensive medical, vision, and dental coverage
• Generous paid time off and employee discount programs
• Collaborative and supportive team environment

Job Requirements

Director of Retail Operations, Operations Director, Regional Manager, District Manager

Additional Information

Frontline Source Group is an Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Meet Your Recruiter

Mike Cook

Mike Cook or as he is known in the industry "Grocery Store Mike", is a specialized grocery retail recruiter for Frontline Source Group. With more than 35+ years in the grocery retail industry, Mike started as a part-time courtesy clerk. He worked his way up to serve in-store leadership positions with both traditional and specialty food formats. His expertise lies in hiring, training, and developing company leaders for small supermarkets to large grocery store operations with hundreds of locations. This experience is what differentiates his ability to recruit top Grocery talent from other recruiters in the market place.

Throughout his career, Mike has placed an emphasis on professional development and continuing education. He was in the charter class of Brookshire University, graduating as salutatorian. He also has earned certificates of proficiency in management specialized leadership and retail management from Tyler Junior College. The later certification was in collaboration with the Western Association of Food Chains. And, he has received numerous awards and accolades for customer service and leadership.

Mike has a passion for community service, having served as a board member for the Bear Creek Specialty Utility District (formerly Lavon Water Supply Corporation) from 2007-2013; Community Independent School District board trustee from 2013-2017; and currently serves as Lavon City Councilman, Place 2 since 2017.

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All interviews are set by appointment only and we do not allow walk-ins at any location. We are an Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.