Founding Customer Success Specialist at Movo AI

Job Title Customer Success Specialist Company Description Movo AI - Voice AI startup automating youth program enrollments Job Description As the founding Customer Success Specialist, you will lead the post‑sale journey for youth academies and sports centers. You will design onboarding processes, ensure customer ROI, and act as the primary voice of the customer. This is a high‑impact role building the CS function from scratch at a growing NYC startup. Location New York, USA Why this role is remarkable Founding team impact: Shape the entire customer success strategy and operational playbook from day one for an early‑stage startup. Direct customer influence: Work closely with passionate SMB owners to transform how they manage their business using cutting‑edge voice AI. Collaborative environment: Work directly alongside the founder in a lean, fast‑paced NYC setting with significant equity and ownership potential. What you will do Lead the end‑to‑end onboarding experience for new youth sports academies to ensure seamless AI integration and rapid value realization. Manage ongoing client relationships and retention efforts, translating complex product features into simple, actionable business outcomes for non‑technical users. Partner with the product team to provide internal customer feedback, driving the feature roadmap based on real‑world usage and academy owner needs. The ideal candidate Background in management, tech, or implementation consulting with a strong desire to transition into a hands‑on, early‑stage startup environment. Proven ability to manage client relationships with a bias toward action and high empathy for small business operators and educators. Exceptional communication skills with the ability to translate technical value propositions into simple, relatable terms for non‑technical audiences. #J-18808-Ljbffr Jack & Jill/External ATS