Lot Auditor - Alpharetta, GA

Parking Lot Attendant / Lot Auditor

Department: Commercial Parking Operations

Directly reports to: Commercial Parking Manager

Schedule: Full Time / Part-Time

Status: Non-Exempt

Compensation: $9.00 - $17.00 per hour (Rates can vary by market)

Position Summary

The Parking Lot Attendant plays a vital role in ensuring smooth and efficient parking experience for guests. This position involves directing vehicles, assisting customers, monitoring parking lot activity, and maintaining a safe, organized, and welcoming environment. The ideal candidate is customer-focused, attentive to detail, and capable of working outdoors in various conditions.

Primary Objective

To provide exceptional customer service while maintaining a safe and orderly parking environment. The Parking Lot Attendant ensures efficient traffic flow, enforces parking policies, assists guests with inquiries, and upholds the overall security and cleanliness of the parking area.

Duties and Responsibilities

Ticketing and Payment Handling: Issue parking tickets to guests and accurately process payments, maintaining responsibility for money collection and related paperwork.

Reporting and Documentation: Complete shift reports detailing tickets issued, revenue collected, and operational data. Maintain logs of vehicle arrivals and parking operations.

Administrative Duties: Label key numbers for valet-parked vehicles, record vehicle descriptions, and maintain an organized inventory of parked cars.

Security and Compliance: Conduct regular inspections, issue notices for unauthorized vehicles, ensure all parked vehicles are properly secured, and report any safety concerns to management. Monitor parking areas for unsafe or suspicious activity and report concerns promptly to supervisors or management.

Lot Maintenance: Keep the parking lot and attendant booth clean, performing basic housekeeping and janitorial tasks as needed.

Customer Service: Assist guests with payment processing, provide parking information, and maintain a friendly, service-oriented approach in all guest interactions.

Communication and Teamwork: Use proper two-way radio etiquette, maintain clear communication with team members, and foster a cooperative work environment.

Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.

Additional Responsibilities: Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Qualifications

Knowledge, Skills, and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience: High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.

Certificates and Licenses: A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Physical Demands and Work Environment: This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.

Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues, vendors, and clients, use computers, communicate by phone, and operate in environments that may be noisy and include moving vehicles and exposure to the elements.

Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Cell Phone Use: Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

About Parking Management Company (PMC): Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services.

PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white-glove, customer-first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests.

Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits:

Health Benefits Medical, vision and dental insurance

Supplemental Insurance Life insurance and critical illness

Bonus opportunities

Internal leadership development program

Paid time off

Paid training

Tuition assistance through Belleview University

Nationwide discounts through Perks at Work

Military friendly employer

Overtime: All non-exempt positions will receive overtime pay (when applicable).

Employee at Will: Employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws.

Fair Labor Standards Act (FLSA): This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location.

PMC is compliant with all state workman's compensation laws.

Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.