Technical Support Specialist

Job TitleFormal education in Computer Science or related IT field or equivalent experience is required.Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.Ability to apply excellent customer service skillsAbility to follow and properly apply both Change Management processes and knowledge-based proceduresWorking knowledge of Windows based operating systems preferredWorking knowledge of AIX or other UNIX based operating systems preferredWorking knowledge of distributed computer networks is a plus.Ability to build and maintain relationships with key customersAbility to work nights, weekends, and holidays as a part of rotating shiftCritical thinking/Problem solving abilitiesDay to day monitoring of the primary SCADA and ancillary systems for health and availabilityFront line problem resolution and coordination of repairs with department personnel and/or other company personnelNotification to key customers for the coordination of system outages and events that may impact other critical systems.Provide input to the Team Lead and Supervisor on continual process improvement and customer feedbackThoroughly track and document cases to completion with the help of department personnelDay to day monitoring and support of Business Continuity and Disaster Recovery systemsEverforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at View email address on click.appcast.io or View phone number on click.appcast.io.