Sales Manager

Lead the Next Chapter of Albert's Diamond Jewelers

Albert's Diamond Jewelers Schererville, Indiana

A Rare Leadership Opportunity

For more than 120 years, Albert's Diamond Jewelers has built its reputation on exceptional jewelry, extraordinary service, and relationships that last generations.

Today, we are investing in the future of Albert's-and we are looking for an exceptional Sales Manager to help lead that next chapter.

This is more than a sales management position. It is an opportunity to lead an experienced sales team, develop future leaders, elevate the client experience, and help shape the future of one of the Midwest's premier independent jewelers.

Albert's offers an environment unlike most retail organizations: a long-standing family-owned business, a deeply experienced team, an extensive luxury brand portfolio, and a significant investment in our store and our future.

If you are an accomplished retail leader who loves developing people, building client relationships, driving results, and creating an exceptional sales culture, we would like to meet you.

ABOUT ALBERT'S

Albert's Diamond Jewelers has proudly served Northwest Indiana and the surrounding region for more than 120 years.

Our 22,000-square-foot flagship showroom represents a significant investment in the future of our company and our clients. We are home to an exceptional collection of fine jewelry and luxury timepieces, including internationally recognized brands.

Our success has always been built on people-our clients, our associates, and the leaders who help bring the Albert's experience to life.

We are looking for a leader who wants to be part of that story.

THE OPPORTUNITY

The Sales Manager will lead and develop our sales organization while maintaining the high level of service and professionalism our clients expect from Albert's.

You will work closely with ownership and senior leadership to establish sales priorities, coach associates, strengthen client relationships, improve performance, and create a culture of accountability and continuous improvement.

Your primary responsibility is not to be the best salesperson in the store.

Your primary responsibility is to help our sales professionals become better.

You will spend significant time on the sales floor-observing, coaching, encouraging, developing, and holding people accountable.

This position is ideal for a leader who understands that sustainable sales growth comes from developing people and building lasting client relationships.

WHAT YOU WILL LEAD

Develop People

• Coach, mentor, and develop sales professionals on a consistent basis.
• Conduct regular one-on-one coaching and performance discussions.
• Identify strengths, opportunities, and development needs within the team.
• Help develop future leaders within the organization.
• Recognize and celebrate individual and team accomplishments.
• Create a culture where people understand what is expected of them and are motivated to achieve it.
• Address performance issues directly, fairly, and consistently.
• Build a positive, professional, competitive, and collaborative sales culture.

Drive Sales Performance

• Establish clear sales expectations and performance standards.
• Monitor sales results, conversion, average transaction value, repeat business, and other key performance indicators.
• Monitor individual and team sales performance.
• Identify opportunities to improve closing percentages, average transaction value, client retention, and overall productivity.
• Use sales reporting and performance data to identify trends and opportunities.
• Partner with leadership to develop and execute sales initiatives.

Elevate the Client Experience

• Ensure every client receives an exceptional Albert's experience.
• Reinforce the importance of relationship-based selling and long-term client development.
• Encourage strong follow-up, appointment setting, clienteling, and repeat business.
• Help the team develop deeper relationships with high-value and repeat clients.
• Lead by example in creating a warm, professional, knowledgeable, and highly personalized experience.

Lead the Sales Floor/Build Clienteling and Repeat Business

• Be a visible and engaged leader on the sales floor.
• Provide real-time coaching and support during client interactions.
• Help associates navigate challenging sales situations.
• Maintain high standards of professionalism, appearance, product knowledge, and service.
• Work collaboratively with other departments and members of the leadership team.
• Strengthen the team's use of clienteling and relationship-management tools.
• Help sales professionals build personal books of business and long-term relationships.
• Develop a repeatable process and coach to it.

Build the Future

• Help identify and develop future sales leaders.
• Participate in recruiting, interviewing, onboarding, and training.
• Support ongoing product, brand, and sales training.
• Help Albert's to continue to evolve as a premier luxury retail destination.
• Partner with ownership and senior leadership on initiatives that support the long-term growth of the company.
• Continue/improve the talent levels of the sales floor.

WHAT SUCCESS LOOKS LIKE

We will measure success not only by sales results, but by the strength of the team you build.

During your first year, we expect you to:

• Build trust and credibility with our experienced sales team.
• Establish a consistent coaching and accountability rhythm.
• Improve individual sales performance.
• Strengthen clienteling and repeat-client relationships.
• Increase sales productivity and overall team performance.
• Identify and develop emerging leaders.
• Raise the level of professionalism and consistency on the sales floor.
• Become a trusted partner to ownership and senior leadership.
• Help create a sales culture where high performance and exceptional service go hand in hand.

The ultimate measure of your success will be whether the team is stronger, more confident, more productive, and better prepared for the future because of your leadership.

THE LEADER WE ARE LOOKING FOR

We are looking for an accomplished leader-not simply a successful salesperson.

You may come from luxury jewelry, luxury retail, hospitality, automotive, private clubs, or another high-touch, relationship-driven business.

You should be someone who:

• Has demonstrated success leading and developing a sales team.
• Enjoys coaching people and helping them improve.
• Is comfortable holding people accountable while maintaining strong relationships.
• Leads from the front and is comfortable being active on the sales floor.
• Understands the expectations of affluent and luxury clients.
• Builds relationships naturally and authentically.
• Has strong business and sales acumen.
• Uses data and performance metrics to make decisions.
• Communicates clearly and professionally.
• Is confident, positive, mature, and emotionally intelligent.
• Has high standards for themselves and others.
• Understands that luxury selling is about trust, expertise, experience, and relationships-not transactions.
• Wants to build something rather than simply manage something.

Jewelry experience is valuable, but exceptional leadership ability, sales management experience, and a passion for developing people are equally important.

EXPERIENCE

Ideal candidates will have:

• Proven experience managing and developing a sales team.
• A successful track record in retail, luxury retail, hospitality, automotive, jewelry, or another relationship-based sales environment.
• Experience coaching individual sales professionals to improved performance.
• Demonstrated ability to set expectations and hold other accountable.
• Strong communication and organizational skills.
• Experience working with sales goals, KPIs, and performance reporting.
• A demonstrated commitment to exceptional customer service.
• Ability to work effectively in a fast-paced, client-focused environment.

Preferred

• Experience in luxury retail, jewelry, hospitality, automotive, private clubs, or another high-touch relationship business.
• Experience managing a team of 10+ sales professionals.
• Experience with clienteling or CRM systems.
• Experience working with high-net-worth or affluent clientele.
• Experience developing future leaders.
• College degree or equivalent leadership experience.

Jewelry industry experience is valued, but it is not required for the right leader.

WHY ALBERT'S?

There are plenty of places where you can manage a sales team.

There are far fewer places where you can help shape the future of a 120-year-old company.

At Albert's, you will have the opportunity to:

• Lead an experienced and established sales organization.
• Work in a premier luxury retail environment.
• Represent some of the world's finest jewelry and timepiece brands.
• Work directly with ownership and senior leadership.
• Help shape the future direction of the sales organization.
• Develop people and build future leaders.
• Be part of a family-owned company with a long-term perspective.
• Work for a company that continues to invest in its people, store, training, and future.

We believe great leaders do more than give direction.

They coach. They inspire. They develop. They celebrate. They hold people accountable. And they make the people around them better.

If that describes the kind of leader you are, we want to hear from you.

THE ALBERT'S LEADERSHIP STANDARD

At Albert's, we believe great leaders:

Coach instead of criticize.

Celebrate success.

Hold people accountable.

Lead from the sales floor.

Build relationships before giving direction.

Care deeply about both clients and teammates.

If that sounds like the kind of leader you are-or the kind of leader you want to become-we would like to meet you.

COMPENSATION & BENEFITS

Albert's offers a competitive compensation and benefits package commensurate with experience and leadership ability.

Additional details regarding compensation, incentives, and benefits will be discussed during the interview process.