Technical Business Analyst

Description Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. May manage teams to achieve process or project objectives. Processes are within a product or service delivery within a single business unit or department and are typically directed toward improving a single business, product, or function. Operational Analyst responsible for defining and analyzing system problems; designing and testing standards and solutions. Capable of defining application problems by conferring with clients; evaluating procedures and processes. Validates results by testing programs. Ensures operations by training client personnel and internal staff and providing support. Work with management to prioritize business and information needs. Provides reference by writing documentation. Locate and define new process improvement opportunities. Accountable for analyzing present‑state, developing alternative future‑state approaches, and facilitating implementation. Plans, organizes, monitors and controls projects using appropriate tools and techniques while effectively communicating with managers, peers and business partners on deliverables, timelines and support needed. Required Skills 7+ years of system analyst experience Technical expertise regarding troubleshooting, hardware/software requirements Strong knowledge of and experience with hardware software architecture Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Understanding of technology change and support processes Strong organizational skills Strong problem‑solving skills Quality focus Strong consulting skills Process improvement Networking knowledge Power user of JIRA, Confluence, MS Excel, MS Access and MS PowerPoint Excellent written and verbal communications skills Ability to collaborate and influence Executive-level presentation and communication Desired Skills Technical documentation Proficient in process mapping Project management experience a plus Additional Skills & Qualifications Excellent communication skills. Former Bank of America or Financial Services experience would be ideal. Experience Level Expert Level Job Type & Location Contract position based out of Plano, TX. Pay and Benefits The pay range for this position is $56.00 - $56.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Plano, TX. Application Deadline This position is anticipated to close on May 25, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Legal Compliance Statements San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems