Night Auditor

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category: Hospitality Overview The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Duties and Responsibilities Approach all encounters with guests and associates in a friendly service‑oriented manner. Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming (proper uniform and name tag). Comply at all times with company standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (e.g. movie revenue, telephone postings, valet, laundry, server's and desk agent's paperwork, etc.). Maintain cashiering responsibilities as per Front Office procedures according to company's standards. Maintain Front Office computer system operation according to company standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the security guards are made of building and guest corridors to ensure all areas are locked and secured. Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to company's standards. Maintain proper record keeping (e.g. log books, etc.) to company's standards. Be familiar with all company's policies and procedures. Complete the initial direct bills daily and place on the Property Accountant's desk; attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (e.g., revenue printouts, charge and paid folios, vouchers, checks, etc.) as directed. Train any new Night Auditors as requested by management. Follow up to ensure that nightly walk‑through includes removal of all room service trays and straightening lobby area. Handle items for Lost and Found according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required. Attend meetings as required by management. Perform any other duties as requested by the General Manager or any other member of management. Position Requirements At least 1 year of progressive experience in a business‑related field. High School diploma or equivalent required. College coursework in a related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem‑solve and troubleshoot to resolve guest issues and respond to emergency situations. Must be proficient in Windows operating systems, company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high‑pressure situations. Must be effective in handling problems in the workplace including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information from disparate sources and consider adjusting or modifying to meet constraints of particular needs. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self‑managed environment. Must be effective at listening, understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. #J-18808-Ljbffr