Customer Service Representative - copy - copy
TriMas Corporation
Customer Service Representative
Company: Arrow Engine Company
Primary Location: 2301 E. Independence, Tulsa, OK 74110 USA
Employment Type: Hourly | Full-Time
Function: Customer Service
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Main Duties & Responsibilities
This position requires a dependable individual who will receive, investigate and respond to all customer inquires regarding shipments, products and complaints. Input phone/fax orders and relative data into the computer by performing the following duties:
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
- Talk with customers by phone concerning orders, returns, shipments and products.
- Receive and enter orders via a variety of media
- Contact customers when necessary to advise shipments delay and/or information necessary to process orders
- Initiate tracers with carriers
- Make changes to or cancel orders/backorders
- Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
- Initiate file maintenance for corrections to computer's customer file
- Fill out forms, determine changes for service requested
- Solicit sale of new or additional services
- Handle irate customers in a professional manner
- Obtain customer feedback information
Qualifications
- Must have a high school diploma or GED
- 7+ years Customer Service experience
- Mechanical knowledge or experience dealing with industrial parts/equipment required
- Ability to read and interpret documents such as operating, maintenance and procedure manuals, bills of material, drawings and schematics
- Ability to calculate figures and amounts
- Ability to interpret technical instructions in diagram form
- Excellent communication skills (verbal and written) with a professional phone presence
- Good grammar, voice and diction
- Basic computer and keyboarding skills
- Excellent customer service skills (friendly, courteous and helpful)
- Organizational skills (multi-tasking ability)
- Business maturity, a positive attitude and a professional demeanor
- This person must be dependable and conscientious
- Individual needs to show initiative and willingness to cooperate as a team member
- Ability and willingness to train by working on the shop floor in various production departments
Vacancy posted 4 days ago
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