Customer Service Representative

Job Description

Job Description

When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential services provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.

Job description

Bilingual is a plus!

PAID WEEKLY!

We are currently looking to add Customer Service Representatives to our team.

• Competitive Pay
• Full-Time

HomeTown Services : When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential service provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.

We want this position to be a great fit for you and for us. Possible candidates must possess the following requirements:

• Active listener with strong customer service skills.
• Pays close attention to details.
• Able to adapt and respond to different types of personalities.
• Excellent communication and presentation skills.
• Enthusiastic and positive.
• Strong computer skills.
• Ability to multi-task, prioritize and manage time effectively.
• High school diploma or equivalent preferred.
• Customer Service experience.

Job functions:

• Inbound Customer Service Phone Calls
• Outbound Customer Service Phone Calls
• Handling Chats / Text Communication with Customers
• Multi-Screen management
• Multi-line phone operations
• Open and maintain customer accounts by recording account information accurately.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods and tools.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Greet customers warmly and ascertain problem or reason for calling.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Answer questions about warranties or terms of sale.
• Inform customer of deals and promotions.
• Basic office functions such as emailing, faxing, filing, etc.
• Other duties as assigned.

Benefits :

We invest in the whole you — your health, your family, and your future. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.

• Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA.
• Dental Insurance: Dental coverage with low weekly premiums.
• Vision Insurance: Vision coverage with low weekly premiums.
• Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance.
• Long-Term Disability: Company-paid Basic Long-Term Disability coverage.
• Short-Term Disability: Optional Voluntary Short-Term Disability coverage.
• Additional Life Insurance: Optional additional life insurance coverage available.
• Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match!
• Supplemental Health Plans: Including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program.
• PTO and Paid Holidays Available

If you meet the requirements and want to join an amazing team – We would love to hear from yo