Customer Service Representative

Job Title: Customer Service Representative (CSR) Inside Sales

Temp-Hire | M-F 8-5

Pay $17-$19 DOE with growth potential! 

Customer Service Representative Position Summary:

 We are seeking a detail-oriented and motivated Customer Service Representative (CSR) to support our inside sales team. This role plays a critical part in sourcing parts, processing orders, and delivering accurate quotes to customers. The ideal candidate is organized, proactive, and eager to learn systems and industry-specific processes.

Customer Service Representative Key Responsibilities:

• Source and obtain vendor bids to support the sales team
• Enter and maintain supplier and product information in the company system
• Review spreadsheets to identify and verify current in-house inventory
• Process purchase orders, including pricing adjustments and updates as needed
• Follow up with customers regarding orders, quotes, and inquiries
• Learn and become proficient in the companys internal system Cafam
• Research and locate parts from various manufacturers and suppliers through their web-based sites
• Read and interpret certifications and documentation accurately
• Prepare and deliver quotes to customers in a timely manner
• Answer incoming phone calls and provide customer support
• Assist with and provide backup support for sales order (SO) building
• Maintain a high level of accuracy and attention to detail in all tasks

Customer Service Representative Qualifications:

• Previous experience in customer service, inside sales, or a related role preferred
• Strong organizational and multitasking skills
• Excellent communication and follow-up abilities
• Ability to learn new systems and processes quickly
• Comfortable working with spreadsheets and data entry
• Detail-oriented with strong problem-solving skills
• Experience in aviation, manufacturing, or parts sourcing is a plus but not required

Customer Service Representative Work Environment:

• Office-based, team-oriented environment
• Fast-paced with a focus on accuracy and customer satisfaction

 

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* Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

* Answer user inquiries regarding computer software or hardware operation to resolve problems.

* Oversee the daily performance of computer systems.

* Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

* Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

* Develop training materials and procedures, or train users in the proper use of hardware or software.

* Refer major hardware or software problems or defective products to vendors or technicians for service.

* Enter commands and observe system functioning to verify correct operations and detect errors.

* Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Trinity Employment Specialists