Accounts Receivable Specialist (Collections)

Who We Are

Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.

We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies —and we’re just getting started.

Job Description

SmartRent is looking for a motivated and experienced accounting professional with solid, hands-on experience in Accounts Receivable, Billing, and Collections support. As an Accounts Receivable Specialist, you’ll play a key role in ensuring customers are billed accurately and payments are received in a timely manner. You’ll assist customers with billing inquiries via phone and email, build positive relationships by resolving past-due issues, and ensure they receive their invoices promptly. 

The ideal candidate is a proactive problem-solver with strong communication skills and a commitment to providing excellent customer service. You maintain a calm and friendly demeanor while connecting with customers, and although many of your responsibilities are carried out independently, you also thrive in a team environment and contribute to a positive office culture.

This role reports to the Manager, Collections and is based out of our Scottsdale, AZ headquarters. This is a hybrid position.

Responsibilities

• Review aging reports regularly to minimize outstanding balances.


• Respond to customer emails and phone inquiries in a prompt and professional manner.


• Maintain clear records of collections efforts and customer correspondence.


• Research discrepancies getting to the root cause for non-payment and resolving any on-going issues.


• Evaluate and prioritize outstanding accounts, determining appropriate collection actions and strategies.


• Work with internal departments when necessary to resolve past due accounts.


• Efficiently report collections concerns and status to management, including making recommendations to improve system or collection efforts.


• Recommend accounts to be written off to management.


• Generate refund requests.


• Assist with other accounting functions, as needed, such as customer invoicing.


• Other duties as assigned.

Required Qualifications

• Associate's degree or equivalent combination of education and experience.


• 3+ years experience in Accounts Receivable and B2B Collections.


• Familiarity with accounting standards (GAAP).


• Excellent customer service skills and effective communication.


• Strong attention to detail, time management and organizational skills.


• Strong analytical and problem solving skills.


• Intermediate MS Office knowledge (especially Excel). 


• Ability to excel in a fast-paced, dynamic work environment.

Preferred Qualifications

• Knowledge and experience with NetSuite and 360 Subscription Billing.


• Knowledge and experience with Salesforce.


• Experience working in the multifamily property or construction industries.


• Experience working for a B2B SaaS (Software as a Service) company.

#LI-Hybrid

We Put Our Employees First

We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.

You’ll fit right in if you:

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  Do the hard work and go out of your way to deliver excellence



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  Own outcomes and learn from your mistakes



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  Are a collaborative and supportive team player—win or lose, you lift others up



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  Value authenticity, diverse perspectives, and inclusion in the workplace



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  Have a passion for smart tech and the real estate industry