Security Officer - Madisonville KY

Job Description

Job Description

Retail Security Officer - Customer Service & Safety

Location: Hanson, Kentucky

Pay: $16.15 per hour probationary pay for the first 30 shifts, followed by $17.00 per hour for Officer 1, pending satisfactory evaluations/reviews. Bi-weekly pay.

Job Type: Full-time, Non-Exempt

Enjoy a consistent schedule with 3 days off every other weekend! We operate on a 2-2-3 rotating shift (72 hours minimum every 14 day pay period):

• Morning Shift: 11am - 11pm

• Evening Shift: 11pm - 11am

• Shift Pattern: Mon/Tue (ON), Wed/Thu (OFF), Fri/Sat/Sun (ON), Mon/Tue (OFF), Wed/Thu (ON), Fri/Sat/Sun (OFF)  — 14 day pattern repeats indefinitely. 

We are seeking a professional, high-energy Security Officer to join our dedicated team in Hanson, KY. In this role, you aren’t just a guard; you are a key part of the retail experience. You will provide a visible safety presence for shoppers and employees, providing top-tier customer service. This position is perfect for those who enjoy being active, as it requires frequent walking, standing, and driving around the retail site.

• Retail Patrol: Conduct frequent vehicle patrols of store property, loading docks, and parking lots to ensure a safe environment.

• Loss Prevention: Assist in deterring shoplifting and "shrink" through high-visibility presence and professional observation.

• Customer Interaction: Act as a helpful point of contact for shoppers, providing directions and assistance with a friendly demeanor.

• Incident Reporting: Use a smartphone/tablet to submit clear, digital reports regarding safety hazards, maintenance issues, or security incidents.

• De-escalation: Use verbal communication skills to manage difficult situations and maintain a calm shopping atmosphere.

• Equipment Management: Maintain and operate company equipment including two-way radios, access cards, and security vehicles.

• Age: Must be 18 years of age or older.

• Education: High school diploma or equivalent (GED).

• Background: Ability to pass a criminal background check and drug screening.

• Physical: Ability to stand and walk for long periods (up to 12 hours) and lift/move up to 20 lbs.

• Communication: Strong verbal and written English skills for report writing and customer service.

• Reliability: Must have a valid driver’s license and reliable transportation to the Hanson area.

• Stability: Consistent hours and a predictable long-term schedule.

• Growth: Complete your training modules within the first month and unlock career advancement opportunities.

• Professionalism: Be part of a team that values integrity, conduct, and professional demeanor.

Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.