Branch Support Specialist

Branch Support Specialist

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

We are looking for a Branch Support Specialist to join our Rexel, USA team in Statesville, NC!

The Branch Support Specialist is responsible for assisting Branch and Area Managers in maintaining the function and growth goals of all branches throughout an assigned territory. Will perform the duties of various positions such as Inside Sales, Driver, Warehouse, and Assistant Management. Will act as a leader in those positions with the skills and authority to make decisions in absence of Branch and Area management.

What You'll Do:

• Work with Branch Managers to drive profitability by utilizing company digital tools to maximize all aspects of branch performance
• Set an example and culture of superior customer service through dealing effectively with daily customer service requests. Establish and maintain a relationship with key customers
• Perform all job functions within a branch when required including but not limited to sales, vendor quotations, maintaining branch equipment and vehicles, driving, material handling, order processing
• Greet and assist call-in and walk-in customers with the selection and delivery of products and services, processing orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate
• Assist in timely account reconciliation through completion of PVR, bad debt, and other post sale duties
• Participate in facility and inventory control and maintenance and advise Branch Manager of problems to ensure customer demand is met
• Conduct/oversee inventory control procedures and warehouse housekeeping practices
• Implement branch security and safety standards by conducting facility and asset inspections and taking corrective actions to support controls
• May be required to complete customer deliveries through maintained routes or urgent requirements
• Other duties as assigned

Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You'll Need:

• 2+ years experience in an electrical distribution industry or similar B2B industry required
• Leadership experience preferred
• Previous sales, operations, shipping, or receiving experience is a plus
• Certification to operate forklift, hand truck, pallet jack, and other warehouse equipment preferred
• If required to make deliveries:
• Must have a valid driver's license
• Must be at least 21 years of age
• Must pass a pre-employment and annual review of the Motor Vehicle Record
• Must obtain verification of non-expired medical certificate as required by law within 60 days of hire
• Must not have had a suspended driver's license for a traffic accident/violation within the past 3 years
• Must not have any at fault accidents in the past 3 years
• High School or GED - Required
• Bachelor's Degree or Equivalent - Preferred

Knowledge, Skills & Abilities:

• Sales and service oriented, self-motivated, dependable, possess excellent leadership, and customer service skills
• Strong communication and presentation skills with ability to share information
• Strong negotiation and interpersonal skills
• Experience with Microsoft Office and ERP system such as Solar Eclipse
• Knowledge of electrical products and Rockwell Automation is a plus
• Knowledge of the assigned territory is a plus

Physical Demands:

• Sit: Must be able to remain in a stationary position - Frequently 21% to 50%
• Walk: Must be able to move about inside/outside office or work location - Frequently 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Frequently 21% to 50%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Frequently 21% to 50%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly at least 51%

Weight and Force Demands:

• Up to 10 pounds - Constantly at least 51%
• Up to 25 pounds - Frequently 21% to 50%
• Up to 50 pounds - Occasionally up to 20%

Working Environment:

• Handles or works with potentially dangerous equipment - Occasionally up to 20%
• Travels to offsite locations - Occasionally up to 20%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.