Collections Manager

We’re looking for an experienced collections leader who can take full ownership of building our collection operations and finally bring order, automation, and strategy to an area we’ve really neglected. You’ll be responsible for building and managing high-performing teams, programs, and systems that ensure customers pay what they owe fairly, efficiently, and at scale.

Wage

Up to $250,000 / year

100% employer-paid medical, dental & vision Full coverage for employees — nothing comes out of your paycheck. Plus an annual review with a raise option.

Time off that grows with you 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off — not accrued, not capped. Take time off when you want.

Parental leave & 401(k) match Paid parental leave, plus up to 6% company 401(k) matching with no vesting period — it’s yours from day one.

Quarterly allowance Spend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself… really, whatever.

No dumb perks (and a trail mix bar) No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you’ll actually use — an open-concept office, friendly coworkers, a creative environment, and yeah… a trail mix bar.

Responsibilities

Collect money owed by our customers

Requirements

You've managed large collection operations at scale

Has experience leading and managing collection teams and programs

Understand and create debt rating/scoring method

Understand collections process and challenges

Built and understand collection incentive programs

Experience building and managing automated systems to help manage collections

Why Work Here

When you see a sketchy pickup back up to a car and a weird hook comes out the back and 10 seconds later you see that jerk drive off with some poor persons car they couldn’t afford…. you say to yourself: That guy had it coming! Should have paid his bill.

You read the bankruptcy notices for fun.

We stand as one of the last great firewalls to protect our customers from data brokers. We help our customers create their entire business identity in minutes. We help them create their LLC, address, phone number, email, domain, and website all in open source methods so they own them, not get stuck with high bills from proprietary profit hungry corporations. But… we maintain thin margins and it would help us be able to provide better service to our millions of customers if everyone paid their share.

We are family owned and operated. No investors. No debt. We fight venture capitalists, private equity, and public companies for lunch. We use our resources to invest in our employees. Your work will matter greatly here. And you’ll get to be the person that fixes one of the dumbest most insane things we’ve ever not done here.