Automotive Service Writer

About Our Dealership: At Turner KIA we want to make our service departments as efficient as our vehicles. And we know that starts with our most valuable resource – our employees. As a Turner Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' vehicles. Turner Automotive service departments are as cutting edge as our vehicles – and Turner KIA is looking for employees with the talents and skills to take us even further. As a Service Advisor at Turner KIA, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor: Job Description

• Potential earnings up to $100,000
• Turner Automotive Service Advisors greet customers and assist them with any inquiries they may have
• Automotive Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
• Consult with customer on applicable service specials.
• Turner KIA Service Advisors prioritize required services and are prepared to provide options upon request
• Document declines for services and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes
• Service Advisors remain involved with the delivery of vehicles to customers upon completion to assure all customer concerns can be addressed
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationship with the customer
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

• Previous Service Advisor / Service Writer experience preferred, but not required
• Outgoing personality with expertise at developing relationships
• Basic MS Office knowledge; computer software and internet proficiency
• Organized with ability to multitask
• Familiar with warranty policies and coverage
• Able to discern what the customer is entitled to under these policies
• Must be willing to submit to a background check
• Valid driver's license
• An excellent company culture
• High customer satisfaction for both sales & service
• A professional work environment

• Medical, Dental & Vision Insurance
• 401k
• Paid Vacation and Sick Time Off
• Discounts on Parts and Service
• Employee Vehicle Purchase Program
• Opportunity for Advancement