See Work Differently Placement, Customer Support Assistant

Job title See Work Differently Placement, Customer Support Assistant Job reference REQ0002360 Date posted 08/06/2026 Application closing date 15/06/2026 Location Remote Salary £13.45 per hour - UK living wage Package 27 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme Contractual hours 15 Basis Part time Job category/type Blank Attachments JD - SWDP Customer Support Assistant Job - May 26.docx Job description £13.45 per hour, UK Living Wage 15 hours per week (hours in advert text) Remote 10 week paid work experience placement We’re looking for a confident and organised Customer Support Assistant to join our team and help deliver excellent supporter care. The hours of this role are set at as Monday 09:00-14:30, Tuesday 09:00-13:00, Wednesday and Thursday 09:00-12:00. In this role, you’ll manage a busy fundraising inbox, responding to supporter enquiries by email and phone with empathy, accuracy and professionalism. You’ll take ownership of queries from start to finish, keeping records up to date and ensuring every interaction reflects a high standard of care. You’ll be someone who thrives in a fast-paced environment, can handle sensitive situations with confidence, and enjoys finding solutions quickly and effectively. What we’re looking for: Experience in a customer service or admin role Strong organisation skills and confidence managing high-volume inboxes A calm, empathetic approach to sensitive conversations Good attention to detail and accurate data handling Experience with CRM systems or within a charity setting would be a bonus. If you’re motivated by helping others and delivering great service, we’d love to hear from you. This role is funded specifically for candidates who experience sight loss and are not in paid work - we are looking forward to receiving yourapplication, ifthis applies to you. Previousplacement holders need not apply. What We Offer RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers. For more information on our available benefits, please visit our Benefits of Working at RNIB page. How to Apply If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification. #J-18808-Ljbffr