Large-Format Printer Installation & Service Specialist

Build customer success through best-in-class serviceAt swissQprint America, delivering exceptional experiences is a core value. Our customers rely on us to keep their high-precision UV LED printers running at peak performance. Join a team that values integrity, quality, and going above and beyond.Role snapshotInstall, commission, and service UV flatbed and roll-to-roll printers across the U.S.Provide remote hotline support when not on the road (phone, email, TeamViewer)Refurbish trade-in systems and maintain demo printers at our Elgin, IL facilityCollaborate with 2nd-level support and engineering in Switzerland to enhance performanceComplete service-related administrative tasks and reportingPursue continuous learning to maintain and expand technical credentialsLocation & travelFull-time role based in Elgin, ILRegular travel: approximately 40%–75%Arrange your own travel; keep any rewards points or benefits earnedCore competenciesCustomer focus: Anticipate and meet customer needsResiliency: Recover quickly from setbacksInterpersonal excellence: Communicate clearly and build rapportTime & priority management: Organize and execute effectivelyAccountability: Own your resultsTeamwork: Collaborate to achieve shared goalsQualificationsMechanical and electrical aptitude (strong foundation required)Experience installing/servicing printers preferredProfessional written and verbal communication skillsTeam-oriented mindsetLive near Elgin, IL or be willing and able to relocateValid driver’s licenseProficient with Microsoft Word, Excel, and OutlookHands-on skill setMechanical troubleshootingElectrical diagnostics and repairElectrical troubleshootingIndustrial automation troubleshootingMaintenance and repair of complex equipmentIndustrial electrical experienceField service readinessWhy this role mattersEvery installation and service visit directly impacts customer productivity and satisfaction. In this role, you’ll be the trusted expert who ensures swissQprint systems perform flawlessly—and you’ll help shape future improvements alongside our Swiss engineering teams. #J-18808-Ljbffr Torrey Holistics