Tier II Application Support (Dynamics 365)

$55 per hour

Temporary

Kforce has a client in Colorado Springs, CO that is seeking a Tier II Application Support Analyst to support and maintain a Microsoft Dynamics 365 CRM environment. This role will serve as an escalation point for complex issues, support end users, assist with system configuration, and work closely with internal teams to ensure a high level of application performance and user satisfaction. Responsibilities: Tier II Support:

Troubleshoot and resolve escalated Dynamics 365 CRM issues
Investigate application, configuration, and data-related problems
Collaborate with support teams to improve issue resolution and reduce recurring incidents

Ticket Management:

Own support tickets from investigation through resolution
Provide timely updates and maintain accurate documentation
Identify trends and recommend process improvements

System Support:

Assist with system configuration and maintenance activities
Validate fixes, enhancements, and updates from an end-user perspective
Support functional testing efforts as needed

End User Support:

Provide remote support and guidance to end users
Assist with training and application best practices
Deliver excellent customer service and communication

Documentation & Collaboration:

Maintain knowledge base articles and support documentation
Participate in team meetings and support reviews
Follow established support processes and ticketing procedures
3+ years of Tier II application support experience
Hands-on experience supporting Microsoft Dynamics 365 CRM
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Experience working within a ticketing system
Proficiency with Microsoft Office applications

Preferred Qualifications:

Experience with functional testing or user acceptance testing
Background supporting enterprise applications or CRM platforms
Experience supporting distributed or remote user populations

Apply

Vacancy posted 13 days ago

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