LRA Support - Account Provisioning/SIPR (Field Technician IV)

LRA Support – Account Provisioning/SIPR (Field Technician IV)

The LRA Support – Account Provisioning/SIPR (Field Technician IV) is responsible for providing advanced account management, SIPR token administration, provisioning support, and customer service functions supporting the United States Air Force Academy (USAFA). This position supports NIPR and SIPR account creation, maintenance, access management, identity verification, and secure handling of privileged access systems in accordance with Department of Defense (DoD), Air Force, and USAFA security requirements. The position also provides technical support for enterprise applications, account troubleshooting, and lifecycle account management activities within a mission-essential support environment.

Key Responsibilities

• Provision, manage, modify, disable, and maintain NIPR and SIPR user accounts in accordance with Government policies and procedures. • Create, issue, manage, track, and maintain SIPR tokens and associated account documentation. • Electronically maintain provisioning and account management documentation in Government-accessible repositories. • Verify user authorization, account access eligibility, and required documentation prior to account provisioning actions. • Support account lifecycle management activities including onboarding, transfers, role changes, and account deactivation. • Troubleshoot account access issues, authentication problems, password resets, and user profile issues. • Support Microsoft O365 account administration and enterprise application access support. • Coordinate with cybersecurity personnel and Government stakeholders to ensure compliance with account security requirements. • Maintain accurate records of account provisioning actions, SIPR token issuance, and privileged access management activities. • Utilize ServiceNow, CIPS, and other Government Automated Information Systems (AIS) to document service requests and support actions. • Support vulnerability remediation and cybersecurity compliance efforts as directed. • Provide customer service and technical assistance to USAFA personnel regarding account access and authentication issues. • Support VIP account provisioning and priority support activities when required. • Ensure compliance with all DoD security policies, identity management procedures, and access control standards. • Participate in after-hours support and on-call support activities as required. • Assist with workstation imaging, software installations, and Help Desk support activities when needed. • Support operational standby requirements and mission-critical support activities during special events and exercises.

Required Qualifications

• Active Secret Security Clearance required. • Minimum of 4–6 years of experience supporting account provisioning, identity management, Help Desk operations, or enterprise IT support environments. • Experience supporting NIPR/SIPR account management and DoD access control procedures preferred. • Knowledge of Microsoft Active Directory, Microsoft O365, and enterprise identity management processes. • Experience troubleshooting authentication, account access, and password management issues. • Familiarity with ServiceNow, CIPS, or similar enterprise ticket management systems. • Strong attention to detail and ability to manage sensitive information securely. • Excellent customer service, communication, and organizational skills. • Ability to work independently and manage multiple priorities in a fast-paced operational environment.

Certifications (Preferred/Required)

• CompTIA Security+ CE or equivalent DoD 8140 compliant certification required. • Microsoft 365 or Microsoft Identity and Access Administrator certification required. • HDI or related Help Desk certification preferred.

Work Environment

• On-site position supporting the United States Air Force Academy (USAFA). • Requires support during standard operating hours with possible after-hours support responsibilities. • Position supports mission-essential operations and may require support during emergency operations or mission-critical events. • Work involves handling sensitive account information and controlled access procedures.