Parcel Shipping Operations & Optimization Coordinator

ReturnPro is seeking a Parcel Shipping Operations & Optimization Coordinator to drive efficiency, accuracy, and cost-effectiveness across our parcel shipping operations. This role plays a critical part in managing carrier relationships, analyzing shipping data, and improving workflows that support both B2C fulfillment and B2B logistics initiatives. As a cross-functional partner to Sales, Business Development, Operations, Customer Support, Finance, and Analytics, you'll help shape smarter, more profitable parcel strategies. From auditing carrier billing to optimizing packaging and delivery processes, you'll ensure our parcel network runs smoothly, stays compliant, and evolves with the business. The ideal candidate brings a strong background in parcel logistics, a sharp analytical mindset, and a passion for improving systems. If you're detail-oriented, independent, and excited by the idea of making shipping faster, leaner, and more reliable-we want to hear from you. Primary Responsibilities/Essential Functions This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. Carrier Relations & Rate Management * Serve as the main point of contact for parcel carriers to ensure smooth operations and issue resolution. * Support negotiations and implementation of parcel carrier rates; verify rates are accurately applied to all transactions. * Identify opportunities for improved service and savings through alternative carriers or last-mile solutions. Billing & Cost Reconciliation * Audit weekly carrier invoices, flag discrepancies (e.g., address corrections, duplicate charges, unauthorized fees), and coordinate with Finance and Analytics for resolution. * Track and manage parcel spend, ensuring alignment with contract terms and pursuing cost recovery when applicable. Operational Optimization * Collaborate with warehouse, customer service, and finance teams to improve packaging, labeling, delivery strategies, and cost-effectiveness. * Analyze parcel P&L by carrier, shipment type, and customer segment; refine workflows to increase profitability and speed. * Support return logistics improvements, including label generation and reverse shipment handling. Claims & Exceptions Management * Track and manage damage or loss claims with carriers; work closely with the B2C support team for timely and accurate resolution. * Maintain organized records and follow up regularly to ensure reimbursements are completed. Analytics, Audit & Reporting * Partner with the Data & Analytics team to develop dashboards, reports, and insights related to shipping volume, spend, SLA performance, and trends. * Monitor carrier SLAs (e.g., on-time delivery, pickup windows) and pursue refunds for missed guarantees. * Share actionable insights to support strategic decisions and margin improvement initiatives. Strategic Projects & Initiatives * Lead and support cost-saving strategies such as zone skipping, hybrid models, and the integration of regional carriers. * Assist Sales and Business Development with parcel rate modeling for new business lines and RFPs. * Explore emerging logistics technologies and implement scalable enhancements to shipping and claims processes.