Regional Director of Operations

Regional Director of OperationsThe Regional Director of Operations is responsible for overseeing day-to-day clinic operations across 7+ locations in an assigned region, with opportunity to expand as PRM grows. This role reports directly to the VP of Operations and is accountable for Medical Assistant performance, operational consistency, clinic readiness, regional financial performance, and ensuring a best-in-class patient experience. The Regional Director serves as a cross-functional leader working closely with providers, financial departments and RCM, and marketing to ensure alignment between clinical care delivery and operational support, while partnering with their counterpart Regional Director in the other region to maintain consistency and alignment across all PRM clinics nationwide.Essential Duties & ResponsibilitiesLead day-to-day clinic operations across assigned markets, ensuring adherence to SOPs and PRM standardsManage weekly schedules and provider support to ensure adequate coverage and smooth clinic flowOversee clinical supplies and vendor relationships, including ordering and par level trackingEnsure clinics are coordinated with other departments – finance, intake, treatment planning, and marketingSupport new clinic launches, including setup, onboarding, and workflow implementationCollect and analyze data for internal reporting, compliance, and patient outcomesEnforce compliance with HIPAA, OSHA, and internal clinical policiesOwn regional P&L performance, including labor cost management, cost-per-visit, and budget adherence across all assigned clinicsServe as the primary escalation point for complex patient, staffing, or operational issues requiring director-level interventionNegotiate and manage vendor and facility service contracts within the assigned regionLeadership ResponsibilitiesRecruit, train, and manage Medical Assistants, Medical Receptionists, and Surgical Coordinators with a focus on accountability, quality, and retentionConduct regular site visits to audit operations, coach teams, and implement process improvementsCreate and maintain digital operations training resources (via Teams and Paylocity)Build and maintain a leadership development and succession pipeline for clinic-level staff across the regionLaunch PRM's standardized clinic culture program and monitor adoptionOversee the adoption of standardized clinic experience elements, such as front desk scripting, sensory environment, and staff engagementServe as a cross-functional leader working closely with providers, financial departments and RCM, and marketing to ensure alignment between clinical care delivery and operational supportWork closely with the counterpart Regional Director in the other region to ensure consistency and alignment across all clinics nationwidePartner with the Project Manager – Growth & Facilities on new site selection, buildout timelines, and de novo clinic readiness within the regionRepresent regional operations performance and initiatives in executive leadership and strategic planning meetingsCompensation & BenefitsMedicalDentalVisionLife Insurance401(k)Paid Time OffPaid HolidaysSee PRM full benefits guide with job offer package.Employees who consistently work a schedule of 30 or more hours per week typically are considered Full Time Status and are eligible for the Full Time Health Benefits package available to Employees at that time. Employees who work 29 hours to 20 hours are eligible for Part Time Health Benefit packages.RequirementsRequired QualificationsBachelor's degree5–7 years of healthcare operations, practice management, or multi-site team leadership experienceTravel via airplane or car as appropriate to clinic sitesPreferred QualificationsExperience in fast-growth, private equity-backed operationsExperience in multi-site clinical operations or startup healthcare environmentsFamiliarity with EMRs, ticketing systems, inventory processes, and compliance auditingKnowledge, Skills & AbilitiesProven success in staff development, process improvement, and patient experience initiativesStrong written and verbal communication skillsHigh emotional intelligence, team leadership, and cross-departmental coordination skillsStrong data-driven decision-making and analytical abilitiesStrong capability with Microsoft Office and other professional software systems and navigationPhysical Demands & Work EnvironmentThis role is based on-site at PRM's West Palm Beach, FL corporate headquarters and requires regular travel (approximately 30–50%) to clinic locations within the assigned region, along with prolonged periods of computer and phone use to manage reporting, training resources, and cross-functional coordination.Supervisory ResponsibilityThis role has direct supervisory responsibility for Medical Assistants, Medical Receptionists, Surgical Coordinators, and other clinic-level staff across assigned markets, including recruiting, training, performance management, and accountability for retention, quality, and regional financial performance.