Operations Manager

Operations ManagerWith a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Operations Manager in West Palm Beach, Florida.The Operations Manager is the person responsible for supervising, coordinating, and executing the day-to-day on-site marina operations as they relate to boat movements, fueling procedures, equipment maintenance, routine inspections, and more. He or she should be a hands-on leader with a focus on safety and the ability to drive his or her team's performance, productivity, and efficiency through the implementation of effective procedures and strategies. The Operations Manager is also responsible for ensuring the safety and maintenance of dock structures and other facilities accessible to staff and customers. The primary objective of the Operations Manager is to ensure the marina is properly equipped with a competent and well-trained staff that meets our high standards of customer service and the varying demands of the marina. The Operations Manager will also collaborate with the General Manager and other departmental managers to meet marina and interdepartmental needs and goals.Your job will include:· Plan and monitor the day-to-day running of marina operations to ensure smooth progress.· Interview, hire, and train yard staff to perform daily day-to-day tasks for storage, fuel, maintenance, and Ship's Store.· Demonstrate and uphold a high standard of customer service that will be imparted to subordinate members of the team.· Perform daily walks of docks to ensure safety, cleanliness, functionality, and aesthetics.· Evaluate the efficiency of marina procedures according to organizational objectives and apply improvements.· Communicate with General Manager to make decisions regarding operational activities, set strategic goals, and discuss recurring issues, customer complaints, or inefficiencies.· Collaborate with other department managers to facilitate an efficient and high-paced workflow.· Participate in monthly health and safety meetings, and quickly address action items that affect customer/employee health and safety.· Supervise staff to ensure high-level customer service, efficiency, and safety; Provide constructive feedback.· Oversee customer support processes and organize them to enhance customer satisfaction.· Ensure that the company runs with legality and conformity to established regulations.· Execute spill prevention measures and know the procedures to follow in the event of a spill of any magnitude.· Anything else needed or asked upon.Skills & experience you need:· High School Diploma or GED (Associated Degree, B.A. or B.S. preferred)· Some prior experience and/or industry knowledge is preferred.· Demonstrated Leadership· Excellent organizational and leadership abilities· Outstanding communication and people skills· Exceptional customer service skills· Valid driver's license· Full Weekend AvailabilityIn return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.We invite you to visit our web site for additional information regarding our exceptional resort communities.As an Equal Opportunity Employer, we welcome and thank all applicants.