Communication Center Coordinator

Communication Center Coordinator

The Communication Center Coordinator is responsible for management and coordination of activities that are generated throughout Hartsfield Jackson Atlanta International Airport. They are the frontline communication point for all calls and other requests that come to the AATC Communication Center. The AATC Communication Center is staffed at all times.

The Communication Center Coordinator serves an important role in supporting, communicating, and documenting concerns impacting the passengers, airlines, ATL team members, partners, and concessions at the Airport.

Responsibilities include:

• Coordinating communication activities and asset distribution associated with system-initiated Fire Alarms or possible fire situations including but not limited to reports of smoke, smell of smoke, gas odors, etc.
• Coordinating and communicating activities related to passenger and other airport injuries.
• Monitoring all systems including the fire alarm system (FIKE), Metasys (escalators) and the building management system (BMS). Coordinating response to system identified issues such as fire alarms or escalator/elevator issues.
• Receiving telephone and radio communications from internal/external customers and communicating information to appropriate team/organization to remedy situation in a timely manner.
• Managing and inputting necessary data and communications into Enterprise Asset Management System (EAMS) as well as the Supervisor Shift Log.
• Receiving, recording and releasing Lost & Found items after normal business hours in accordance with AATC's Lost & Found policies and procedures.
• Responsible for issuing and logging operational keys to requesting parties.
• Supporting continuous process improvement by studying processes and procedures to identify causes for non-compliance, communicating findings and ensuring corrective action.
• Ensuring all health, safety and security procedures are adhered to and areas of concern are reported to the appropriate parties in a timely manner.
• Establishing/maintaining working relationships with the internal/external customers and other departmental AATC team members to ensure the highest level of communications and customer service.
• Continuously reviewing the performance of AATC partners to ensure that services rendered meet contract specifications. Notes deficiencies, initiates corrective action, and follows up to ensure that work is promptly performed in a satisfactory manner.
• Performing assigned Preventative Maintenance checks and related activities in AATC parking lots as well as other AATC oversight areas.
• Responding to internal/external customer requests through coordination with concessions, partners, and maintenance services.

Qualifications and requirements include:

• High School Diploma or any equivalent combination of training, education, or experience.
• Related experience in a call center/dispatch environment.
• Ability to work a flexible schedule (nights, weekends, and holidays).
• Must be able to pass requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by fingerprint analysis.
• Ability to walk throughout the airport environment and lift up to 50 pounds as required for operational support and cross-training activities.

Success characteristics include:

• Strong interpersonal, communication and problem-solving skills across a diverse group of internal/external customers.
• Passion for customer service excellence.
• Demonstrates organizational skills with the ability to successfully manage multiple priorities in a dynamic environment. Effectively multi-task and recognize and address important and time-sensitive tasks.
• High level of integrity and dependability with a strong sense of urgency, accountability and result oriented. Able to work independently with minimal direction.
• Team oriented with the ability to build consensus and effective relationships.

This position is in Atlanta, GA. Atlanta Airlines Terminal Company is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package.

Atlanta Airlines Terminal Corporation