Guest Satisfaction Lead

Join our dynamic team at Cabo Bob’s as a Guest Satisfaction Lead, where you'll play a pivotal role in ensuring every guest leaves with unforgettable memories. Working closely with the General Manager, you'll lead by example, fostering a positive and supportive environment for both guests and team members. We're committed to your growth and development, offering the potential for promotion. Your responsibilities will include overseeing food preparation to guarantee freshness and accuracy, while ensuring our guests' satisfaction remains paramount. Join us in creating exceptional experiences, where every detail matters, and every guest leaves with a smile.

BENEFITS:

Sundays off

Bonus program

Flexible scheduling

Potential for promotions (we want you to stick around)

Free food

Free uniform

Shoes every 6 months

Access to group health insurance

Paid time off (full-time employees)

RESPONSIBILITIES:

Organize and strategize for business operations

Proactively identify opportunities for enhancing workflow and productivity

Conduct interviews and evaluate candidates for employment suitability

Integrate and lead by example with our values of BBM (Be friendly, Be helpful, Make it great)

Maintain accurate records and complete essential tasks such as temperature logs, cleaning evaluations, and restocking checklists

Provide constructive feedback and coaching to team members to support their professional growth

Collaborate with store managers in weekly meetings to discuss business performance, staffing needs, and service improvements

Ensure the accurate execution of catering orders and online orders

Adhere to a flexible work schedule, including day, night, and mid shifts, as required by business needs

Foster positive relationships with staff, guests, and management

Enforce policies consistently to maintain a safe work environment

QUALIFICATIONS:

Current Food Handler certificates

Clean driving record

Strong communication skills (English required, bilingual a plus)

Strong interpersonal skills

Ability to stand for extended periods during shifts

Capability to lift and carry items weighing a minimum of 50 lbs

Ability to reach, bend, squat, and lift while on the shift

Proficiency in multitasking, efficiently managing various responsibilities simultaneously