Head of Housekeeping & Guest Experience

City, State: Houston, Texas Title: Director of Housekeeping Location: Houston, Texas FLSA: Exempt Status: Full-time Reports to: General Manager Supervises: Housekeeping Department Pay Range: $60,000 - $65,000 Job Summary The Director of Housekeeping manages all aspects of the housekeeping department to ensure high standards of cleanliness, guest service, and satisfaction throughout the property. This role is responsible for overseeing daily operations, including staff management, inventory control, and maintaining cleanliness in guestrooms, public areas, and workspaces. Essential Functions and Duties Supervise housekeeping and laundry staff, including hiring, training, evaluating, and terminating personnel. Assist the General Manager in developing and monitoring the department's annual budget. Establish and maintain cost control systems for staffing, inventories, and cleaning supplies. Enforce policies and procedures to ensure high standards of cleanliness and guest satisfaction. Schedule staff according to business levels and labor standards. Prepare daily assignment sheets for housekeeping and laundry teams. Monitor cleanliness in all guestrooms, public spaces, and back-of-house areas. Maintain and control inventory of linens, cleaning supplies, and equipment. Coordinate with the Security Office for guests lost and found items. Ensure compliance with safety and security procedures for rented or leased equipment. Conduct formal inventories of linen, supplies, and equipment in collaboration with the finance team. Serve as Manager on Duty (MOD) when required and attend property meetings. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties Required Experience, Education, and Skills Minimum of 2 years of supervisory experience in housekeeping or a related field. Strong leadership and team management skills. Proficiency in property management systems and inventory control. Excellent communication and interpersonal skills. Ability to manage budgets and control operational costs. Strong organizational and multitasking abilities. Experience in conducting staff training and development. Ability to work collaboratively with other departments to ensure smooth operations. Work Environment Primarily indoor work with frequent walking, standing, and occasional lifting of items up to 20 lbs. Frequent use of cleaning supplies and equipment requiring physical activity throughout shifts. Must be available to work evenings, weekends, and holidays based on business needs. Benefits Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. Equal Employment Opportunity Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This position will no longer be available after 2026-07-16. #J-18808-Ljbffr