Customer Experience Specialist

Job Description

Job Description

We are looking for a Customer Experience Specialist to support day-to-day customer interactions and order-related activities in Arlington, Tennessee. This contract opportunity is ideal for someone who communicates clearly, stays organized across multiple systems, and takes pride in delivering accurate, timely service. The person in this role will help manage customer requests, process order information, and maintain smooth communication through email and internal platforms.

Responsibilities:
• Respond to customer inquiries through email and provide clear, thorough updates on requests and order status.
• Enter customer orders accurately into internal systems while verifying details for completeness and correctness.
• Create, review, and manage purchase order information to support efficient transaction processing.
• Use SAP and browser-based tools to access records, update account information, and track order activity.
• Coordinate across systems and communication channels to resolve issues and support a positive customer experience.
• Maintain organized documentation of customer interactions, order changes, and follow-up actions.
• Monitor assigned tasks closely to ensure deadlines are met and service expectations are maintained.• Experience handling customer service or customer experience responsibilities in a detail-focused setting.
• Ability to manage email correspondence with accuracy, courtesy, and attention to detail.
• Proficiency with order entry processes and maintaining precise transactional records.
• Working knowledge of SAP or a comparable enterprise system used for order and customer data management.
• Comfort navigating multiple browser windows and web-based applications throughout the workday.
• Familiarity with purchase orders and related administrative support tasks.
• Strong organizational skills and the ability to balance multiple priorities in a fast-paced environment.