Routing Specialist- Non Special Education Transportation

Routing Specialist

Position Title: Routing Specialist - Non-Special Education Transportation

School/Department: Transportation

Location: Crossroads III, Cary, NC

Pay Grade: Noncertified Grade 29

FLSA Status: Nonexempt

Eligibility for Employment Contract: No

Work Week Schedule: Monday-Friday (occasional evenings and weekends) Position is eligible for hybrid telework workweek

Position Purpose: Utilizes the Transportation Information Management System (TIMS), a Geographic Information System (GIS) based computer-assisted school bus routing system, to develop non-Special Education transportation bus stops, runs, and routes. Applies Wake County Public School System (WCPSS) Board policies and departmental practices to provide efficient and on time services to students. Uses a Global Positioning System (GPS) based Automated Vehicle Location (AVL) system to ensure stops, runs, and routes are successful; conducts audits to verify efficiency success.

Minimum Qualifications: Knowledge, Skills, and Abilities (KSAs)

• Extensive knowledge and understanding of WCPSS policies and procedures relating to general pupil transportation;
• Considerable knowledge of Microsoft Office, specifically Microsoft Word, Excel, and Power Point; Google Apps;
• Knowledge of WCPSS Transportation systems and processes;
• Strong problem-solving skills;
• Ability to read and interpret maps;
• Ability to be adaptive and a self-starter;
• Ability to organize and analyze information to identify problems and devise solutions;
• Ability to provide outstanding customer service, ensuring customer satisfaction;
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to establish and maintain effective working relationships with school system staff, contractors, external agencies, and vendors.

Education, Training, and Experience

• Post-secondary coursework in computer program courses; OR
• Four years of technical computer system and data entry experience; OR
• School transportation experience or equivalent experience in logistics.

An equivalent combination of education and relevant experience sufficient to successfully perform the essential duties of the job.

Certification and License Requirements

• Must hold and maintain a valid motor vehicle operator's license according to the State of North Carolina requirements.

Preferred Qualifications

• Experience working with TIMS and AVL;
• Experience in designing and implementing large scale school bus routes and schedules;
• Logistics experience in vehicle fleet routing and scheduling.

Essential Duties and Responsibilities

• Utilizes TIMS, a GIS based computer-assisted school bus routing system, to develop non-special education transportation bus stops, runs, and routes.
• Uses a GPS based AVL system to ensure non-special education transportation stops, runs, and routes are successful; conducts audits to verify efficiency success.
• Works in collaboration with the District Field Operation Administrators of assigned districts for full implementation of the optimal routing system.
• Reviews and processes non-special education transportation parent routing and stop appeals with the Senior Administrator and Operation Administrator.
• Maintain daily, weekly, and monthly reports to keep transportation data current.
• Keep current on district geographical structure.
• Performs other related duties, as assigned.

Work Environment/Physical Requirements

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members of external funding agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force. The work frequently requires driving automotive equipment.

Effective Date: 8/2026

Disclaimer: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

Wake County Public School System