Senior Analyst - SOC Performance and Execution

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

Our Network Operations team works around the clock running United's global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United's customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.

Job overview and responsibilities

The Senior Analyst - SOC Performance & Execution works collaboratively with multiple departments and stations to support the goals, objectives, and projects of the Airport Operations Execution Team. This position is responsible for providing information that supports station operations using existing data to evaluate operational performance and communicating results to identify and make recommendations for improvements. The analyst will develop presentations, generate performance reports, and is responsible for supporting the organization with suggestions for new tools and methods of reporting to meet business goals. This individual will use knowledge of operational performance to create new ideas, take them from concept to deployment and collaborate with various teams.

• Provides project management support and represents the priorities of the SOCs and Line Station Ops Reps across all projects & portfolios that will directly impact the leaders in these Ops Control roles; Advocating for these teams and the ability coordinate / consolidate varying needs across the system is critical

• Partnering with operational leaders and other stakeholders to support a strategic vision for the future of the SOCs, enabling their ability to fully operate a growing flight schedule

• Coordinate with training and change management teams to deliver effective communication and training programs that support the successful launch of new or updated tools and procedures.

• Coordinates with the Policy & Procedures team to support updates to the Station Operations Manual (SOM) and ensure the accuracy of the contents within.

• Support airport operations emergency readiness and business continuity functions

NOTE: This position is located at the AHSC - Arlington Heights Support Center located in Arlington Heights, IL and considered as a hybrid role working 10 days per month in office, however that may evolve with the needs of the company.

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience

• 2+ years of experience in a strategic operational role required (Airline/Airport related preferred)

• Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance

• Strong knowledge of airport and network operations

• Proficient in the use of Microsoft Office products (Excel, Word, Power Point)

• Ability to work with cross functional groups- strong relationship building skills

• Strong interpersonal, verbal and presentation skills

• Highly organized, and the ability to multi-task competing priorities

• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

• Must be willing and able to travel a minimum of 10%

• Must be willing and able to work at the Arlington Heights facility in office 10 days a month as a hybrid schedule

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• 1+ years of leadership experience with projects

• Project management experience

The base pay range for this role is $81,795.00 to $106,602.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact View email address on click.appcast.io