IT Administrator Lead

Job Title: IT Administrator Lead
Reports to: VP of IT
Status: Exempt
Location: Corporate Office located in Waco, TX
Compensation & Benefits:
● Base salary
● Unlimited PTO
● Medical, Dental, and Vision Insurance

Cornerstone Caregiving is passionate about helping seniors age in a setting and manner of their
choosing. We believe seniors deserve the opportunity to age in a healthy, dignified
environment. As a leading, nationwide home care company serving seniors in more than 450
locations with nearly 14,000 employees across the United States, Cornerstone remains
committed to providing the highest quality of care to those that cared for us.

The IT Administrator Lead is responsible for the day-to-day administration of the organization’s
hardware, devices, user accounts, and access across corporate and field environments, and
serves as the primary point of accountability for IT operations. Reporting to the VP of IT, this
role owns the full hardware lifecycle, password and credential management, user access and
offboarding, and ongoing monitoring of devices to keep systems secure and reliable. The IT
Administrator Lead sets technical standards, oversees the organization’s managed service
provider (MSP), and partners with leadership to support the organization’s broader
cybersecurity and HIPAA safeguards.

Key Responsibilities:

Leadership & Strategy
● Serve as the primary point of accountability for IT operations and report directly to the
VP of IT.
● Supervise the organization's managed service provider (MSP), directing day-to-day
work, reviewing performance against service-level agreements (SLAs), and serving as
the escalation point for complex technical issues.
● Partner with the VP of IT on the IT roadmap, infrastructure planning, and annual
technology budget.
● Own key vendor and service-provider relationships, including contracts and renewals
with the third-party IT/security vendor and MSP (SHI International Corp.).
● Develop, maintain, and enforce IT policies, standards, and documentation across the
organization.

Hardware & Device Management
● Oversee procurement, configuration, deployment, and full lifecycle management of
laptops, desktops, mobile devices, and peripherals.
● Standardize device builds and maintain an accurate inventory of all hardware assets
across corporate and field environments.
● Manage vendor relationships and purchasing decisions related to hardware and IT
equipment.
● Ensure field staff are equipped with reliable, secure, and properly configured devices,
including local office internet and networking equipment.

Password & Credential Management
● Establish and enforce password policies, including complexity, rotation, and reuse
standards across all systems.
● Administer multi-factor authentication (MFA) and single sign-on (SSO) for organizational
accounts.
● Manage credential provisioning, secure password resets, and use of an organizational
password manager.
● Monitor for compromised or weak credentials and remediate account security risks
promptly.

User Access Management & Offboarding
● Provision and grant appropriate system and application access for new and changing
roles based on the principle of least privilege.
● Maintain role-based access controls and conduct periodic access reviews aligned with
organizational policies.
● Manage timely offboarding upon resignation or termination, ensuring removal of all
system access, device retrieval, and protection of company data.

Device Monitoring & Management
● Administer the organization’s Google Workspace environment, including user
management, device policies, and system configuration.
● Deploy and manage endpoint and mobile device management (MDM) tools to monitor
device health, security posture, and compliance.
● Monitor devices and systems for vulnerabilities, security incidents, and unauthorized
activity, and coordinate timely responses.
● Support the organization’s cybersecurity and HIPAA safeguards in coordination with the
third-party IT/security vendor (SHI International Corp.).

End-User Support
● Provide local and remote IT support for corporate and field personnel.
● Troubleshoot hardware, software, and connectivity issues.
● Ensure prompt resolution of technical issues to minimize operational disruption.
● Develop documentation and processes to improve support efficiency and user
experience.

Qualifications & Skills
● 5–7+ years of IT administration experience, including experience leading projects and
managing vendors or a managed service provider (MSP), ideally in a multi-site or
field-based environment.
● Hands-on experience administering Google Workspace, including user, device, and
security policy management.
● Proficiency with endpoint and mobile device management (MDM) tools and full device
lifecycle management.
● Working knowledge of identity and access management, including MFA/SSO, role-based
access controls, and password-manager solutions.
● Familiarity with cybersecurity best practices and HIPAA security safeguards.
● Strong hardware, software, and network connectivity troubleshooting skills, with
experience managing procurement and vendor relationships.
● Excellent communication and documentation skills, with the ability to support both
corporate and field staff.
● Demonstrated ability to set technical standards, oversee a managed service provider
(MSP) and other vendors, and contribute to IT planning and budgeting.
● Relevant certifications preferred (e.g., Google Workspace Administrator, CompTIA
Network+ or Security+, or ITIL).

Physical Requirements:
The physical demands described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations can be made
to enable individuals with disabilities to perform the essential functions.

This position may involve any or all of the following (not a complete list): sitting and standing for
long periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50+
lbs. may be required; using a computer for extended periods: typing, staring at a bright monitor
or TV screen; using fingers, wrists, and arms; stress on back may occur.

This job description is not intended to be an exhaustive list of all responsibilities, duties, and
skills required for the position but rather describes the general nature and level of work being
performed. The requirements listed above are representative of the minimum levels of
knowledge, skills and ability necessary to perform the job. To perform this job successfully, the
employee must possess the abilities or aptitudes to perform each duty proficiently.

This job description also reflects the Company’s assessment of the essential functions of the
position. The Company will make reasonable job-related accommodations to allow qualified
applicants and employees with disabilities to perform those essential functions. The Company
reserves the right to assign different or additional duties and responsibilities to this position or to
reassign duties and responsibilities to other positions. Continued employment remains on an
“at-will” basis.