Practice Operations Manager

Practice Operations Manager We are hiring a Practice Operations Manager to serve as the operational leader for our Pasadena and San Forte Valley clinics. As a partner to the Clinic Director, you will lead service delivery and operational alignment across both locations, driving key KPIs and meeting or exceeding operational targets. Truly cross‑functional, you are comfortable working across clinic and centralized teams (HR, Talent, Finance, Growth, Central Operations, and Technology) to deliver exceptional care while growing a sustainable business. You navigate change, embrace new technologies, and continuously improve operations. What You’ll Do Clinic Operations & Environment Direct oversight of day‑to‑day clinic operations and collaboration with the Clinical Director. Maintain a clean, organized, welcoming clinic space following brand guidelines. Partner with vendors and building management for medical supplies, cleaning, maintenance, and regulatory visits. Ensure regulatory compliance with the Joint Commission and other bodies. Oversee all schedules and templates to support consistent member experience, clinician productivity, and billing compliance. Team Management & Culture Foster a proactive, adaptable, and engaged team environment. Hire, train, coach, and develop employees; promote continuous learning. Manage daily care team schedules, PTO, and time‑card approval. Collaborate closely with medical and clinical leadership. Patient Experience & Communication Facilitate a best‑in‑class member‑centered experience according to “The Amae Way.” Communicate with members and families about financial responsibilities and ensure accurate payment and record keeping. Collaborate with Growth teams to welcome new members into care. Cross‑Functional Collaboration & Performance Communicate regularly with colleagues across the clinic and organization to overcome obstacles. Monitor and drive Key Performance Indicators (KPIs) and maintain accurate data sources. Qualifications Bachelor’s degree preferred. 5+ years of practice leadership experience, preferably in complex, multi‑speciality ambulatory settings. Direct experience leading multidisciplinary, patient‑facing teams, with coaching and training on service delivery. Strong desire to surpass the status quo for patient experience. Comfort with change, ambiguity, and evolving tech tools and systems. Demonstrated process‑improvement experience with positive outcomes. Experience implementing structured improvement methodologies (e.g., Lean). Experience working with severe mental illness or similarly complex patient populations desired. Experience in rapidly growing practices desired. Compensation & Benefits Base salary range: $95,000–$115,000 per year, adjusted to market cost. Comprehensive medical, dental, and vision coverage. Parental leave and well‑being programs. Values Center care in all decisions. Challenge convention and act with urgency. Maintain high standards while allowing humor and levity. Commit to finishing what is started; close gaps and follow through. Own outcomes as a team and learn fast—no blame culture. Work with humility; speed matters with integrity. #J-18808-Ljbffr