Assistant Community Manager

Description:

About Us

Newbury Residential specializes in acquiring and revitalizing multifamily properties-particularly in secondary and tertiary markets-through strategic acquisitions, efficient closings, and targeted renovations. With over a decade of experience, we're experts at rebranding, repositioning, and elevating asset performance while consistently outperforming national averages.

Newbury's mission is to create exceptional living spaces that enrich the lives of our residents, foster a sense of community, and uphold the highest standards of quality and customer service. Our goal is to incrementally improve every community we own and manage.

Job Overview - Assistant Community Manager

As an Assistant Community Manager at Newbury Residential, you'll play a key role in supporting day-to-day operations, resident relations, leasing functions, and compliance at your assigned community. You will work closely with the Community Manager to drive performance, uphold company standards, and help create a welcoming, well-run environment for residents and prospects.

This position is ideal for someone who is detail-oriented, confident with regulations and resident communication, and eager to help strengthen both operational efficiency and community culture.

Position Responsibilities

Operational Support

• Assist the Community Manager with daily operations, ensuring the community runs efficiently and consistently meets Newbury standards.
• Support property transitions, move-ins, move-outs, and administrative functions.
• Conduct regular property walks to monitor curb appeal, cleanliness, safety, and maintenance needs.

Compliance & Reporting

• Ensure full compliance with LIHTC regulations, Fair Housing laws, and all applicable state and federal guidelines.
• Lead or support the annual recertification process, including file preparation, follow-up, and deadline adherence.
• Maintain accurate resident files, documentation, and reporting in accordance with company and regulatory standards.

Financial & Administrative Duties

• Assist with rent collection, delinquency follow-up, payment plans, and resident notices.
• Support budget adherence by helping manage expenses, vendor coordination, and purchasing.
• Review financial and occupancy reports with the Community Manager and help implement corrective actions when needed.

Leasing & Marketing Support

• Assist with leasing efforts including tours, application processing, follow-ups, and renewals.
• Manage or support the property's digital marketing presence, including online listings, social media, and online reviews.
• Help plan resident events and build partnerships with local businesses to strengthen community engagement.

Team & Vendor Collaboration

• Support the Community Manager with training and mentoring onsite leasing staff, ensuring adherence to policies and procedures.
• Work closely with maintenance teams to ensure timely unit turns, completed work orders, and excellent property condition.
• Collaborate with vendors, contractors, and service partners to support smooth operations.

Resident Relations

• Assist residents with inquiries, concerns, and conflict resolution with professionalism and empathy.
• Support retention efforts through proactive renewal conversations and strong relationship-building.
• Help maintain a positive, inclusive, and supportive community environment.

Compensation & Benefits

• Competitive Salary
• Health, Dental, and Vision Insurance
• Health Savings Account
• Generous Paid Time Off
• 401K with Company Match
• Ongoing Training and Professional Development Opportunities

Join Our Team

If you're a driven property management professional who values exceptional service, strong operations, and community impact, we encourage you to apply. This is an opportunity to grow your career while helping elevate a mission-focused organization and the communities we serve.

Our Core Values

At Newbury Residential, our team members embody our values in everything we do:

• Honesty at Our Core - acting with transparency and integrity in every interaction.
• People Centered Approach - putting our residents and prospects first, always.
• Innovation - bringing creativity and fresh ideas to how we serve and market our communities.
• The Newbury Standard - striving for excellence in design, service, and performance.
• Empowering Respect - fostering inclusivity, collaboration, and dignity across our teams and communities.

How to Apply

Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience. To be considered as a top candidate, please submit a 1-3 minute video along with your application, answering the following questions:

• What excites you most about this role?
• What unique qualities will you bring to our team?

Please include "Assistant Manager - Newbury Residential" in the subject line and email to or call and leave a voicemail.

Requirements:

Position Requirements

• Outgoing with previous leasing or sales experience in property management, real estate, or hospitality preferred.
• Minimum 3 years of experience in property management is a plus
• Strong knowledge of Fair Housing laws and leasing compliance standards
• Demonstrated leadership skills and experience managing or mentoring property teams
• Exceptional organizational and time-management skills with the ability to prioritize multiple tasks across various locations
• Excellent communication, interpersonal, and problem-solving abilities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (Entrata preferred)
• Creative mindset with experience in social media management and grassroots marketing.
• Ability to work independently and as part of a team
• Strong sales and negotiation abilities

Necessary Special Requirements

• Valid Driver's License and reliable transportation
• Ability to lift up to 25 pounds and navigate properties with stairs, uneven surfaces, or outdoor terrain
• High school diploma or equivalent required; college degree in Marketing, Business, or related field a plus.
• Ability to work flexible hours including some evenings and weekends, as needed.
• Professional, customer-focused, and results-driven approach.

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