Technical Support Specialist - Photo Finishing Equipment

Technical Support Specialist - Photo Finishing Equipment Remote Full-Time Temporary Position About Us We provide nationwide technical support for photo finishing equipment installed in major retail locations. Our goal is to ensure seamless operation and minimize downtime through expert troubleshooting, proactive monitoring, and exceptional customer service. Position Summary We are seeking a detail-oriented and proactive Technical Support Specialist to join our team. In this role, you will provide break/fix support both via phone and email, troubleshooting mechanical and software issues, maintaining online system connectivity, and assisting customers with equipment setup and maintenance. The ideal candidate will have experience working with photo finishing or similar technical equipment and possess excellent communication and problem-solving skills. Key Responsibilities Handle outbound phone communication and email monitoring to provide break/fix support for photo finishing equipment located nationwide. Live answering inbound communication to provide break/fix support Troubleshoot mechanical and software issues remotely using tools such as NetOps, VNC, TeamViewer, and FIDS. Proactively monitor website offerings and connectivity status for online operations. Contact retail sites showing connectivity errors or product stock issues to reduce downtime and resolve problems promptly. Guide customers through software navigation and operational procedures via remote sessions. Assist customers with locating part numbers, ordering parts, and installing customer replaceable units. Support device swaps including media drives, DX printers, and dymo label printers, ensuring smooth initial setup and installation. Escalate unresolved issues to appropriate departments such as Depot, OSSN, and DFS in a timely manner. Qualifications Experience with remote troubleshooting tools (e.g., NetOps, VNC, TeamViewer). Strong understanding of mechanical and software troubleshooting principles. Customer-focused with excellent verbal and written communication skills. Ability to manage multiple tasks and prioritize proactive outreach to reduce equipment downtime. Familiarity with photo finishing equipment or related technology is highly preferred. Detail-oriented, patient, and capable of providing clear, step-by-step guidance to customers. What We Offer Opportunity to work remotely and support a nationwide customer base. Collaborative and supportive work environment. Training and development opportunities to grow your technical expertise. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in CGS Nexus's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr